Sheryl Morales, Executive Assistant

Sheryl Morales

Executive Assistant

HYPSOS MIDDLE EAST LLC

Location
United Arab Emirates - Dubai
Education
High school or equivalent,
Experience
14 years, 4 months

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Work Experience

Total years of experience :14 years, 4 months

Executive Assistant at HYPSOS MIDDLE EAST LLC
  • United Arab Emirates - Dubai
  • May 2011 to March 2013

• Managed General Manager Calendar requiring interaction with both internal and external executives (e.g. coordinating a variety of business meetings).
• Priorities workload in advance and manages the General Manager’s time ensuring business targets and meetings are scheduled.
• Created and processed letters, emails and other documents independently for General Manager’s Office.
• Ensured busy diary commitments, papers, and travel arrangements are managed effectively including a daily folder with diary, necessary papers, etc. and troubleshooting problems.
• Scheduled on behalf of the General Manager’s meetings between him and his direct reports and the committees and groups to which he is a member
• Filtered general information, queries, phone calls and invitations to the General Manager by redirecting of taking forward such contact as appropriate.
• Keep and maintain an accurate record of papers and electronic correspondence on behalf of the General Manager
• Coordinated travel and accommodation requirements in connection with others and ensure arrangements in place for the General Manager match his requirements
• Managed and maintain the General Manager’s diary and provided a service that is in line with the GM’s work habits and preferences
• Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Provided clerical/administrative support, including the composition and preparation of routine correspondence and presentations.
• Handled complex issues and multi-task projects in a professional and timely manner.
• Coordinates activities by scheduling work assignments, setting priorities and directing the work of subordinate employees
• Performed general office duties such as ordering supplies, maintaining records management systems, performing basic bookkeeping work
• Reviewed operating practices & procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Personal Assistant at TRENCH OILFIELD EQUIPMENTS & TRADING
  • United Arab Emirates - Abu Dhabi
  • January 2010 to April 2011

• Coordinated to Managing Partner’s external business affairs, including appointment, travel arrangement, hotel bookings and accommodations etc.
• Conducted research on Administrative/Clerical best practices. Maintained professional and technical knowledge by attending meetings with the Managing Partner.
• Reviewed operating practices and procedures in order to determine whether improvements can be made in areas.
• Set up and oversee Administrative Policies and Procedures for offices and/ or organizations.
• Reported to Managing Partner on all business and personal related issues.
• Provide administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner.
• Maintained and exhibit an excellent working relationship with all company staff.
• Manages the schedules to enhance effective time management and coordinates activities, prioritizes appointments and reschedules when necessary.
• Duties include general clerical, receptionist and project work.
• Answer telephones and transfer to appropriate staff member.
• Provided clerical/administrative support, including the composition and preparation of routine correspondence and presentations.
• Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Manages, prioritizes, screens, and monitors the manager’s correspondence, including calls, emails, post, and fax to ensure they are dealt with appropriately.
• Maintain confidential records and files.
• Support staff in assigned project based work.
• Perform other related duties as required.
• Supervised and train other clerical staff

CRM Assistant / Office Administrator at ART MARINE LLC
  • United Arab Emirates - Dubai
  • January 2007 to November 2009

ART MARINE LLC
CRM Assistant / Office Administrator
Al Quoz, Dubai, U.A.E
January 2007 to November 2009
• Responsible for the planning, successful execution and follow up for a diverse range of customer retention campaigns, along with producing their annual budget, monthly forecast, and other business reporting required
• Ensures that the team has the requisite skills and tools to do their jobs effectively and efficiently and to work closely with the
Sales Manager Team.
• Create & maintain up-to-date the database of the company, and communicating actions and improvements to Sales
Manager for accurate reporting.
• Works with the Marketing and PR Manager to ensure that marketing campaigns are turned into effective operational
delivery; including additional briefing & training for team members as required.
• Manages to send the E-newsletter every week
• Produces presentation, reports and statistical analyzes as per the request of the Managing Broker.
• Prepares and coordinate mail, faxes, and express packages.
• Ensures that documentation is correctly filed, maintains an efficient filing system.
• Provides clerical/administrative support, including the composition and preparation of routine correspondence and presentations using computer software applications.
• Prepares and maintains telephone directory and other company information.
• Prepares and maintains Administrative Assistant procedures. Maintains training curriculum and provides training to back-up
personnel.
• Advises Managing Broker of any issues to ensure excellent customer service.

Receptionist / Customer Relationship Coordinator at KNOTIKA MARINE MALL
  • United Arab Emirates - Dubai
  • January 2006 to December 2006

• Greet visitors and determine whether they should be given access to specific individuals.
• Open, sort, and distribute incoming correspondence, including faxes and emails.
• Filed and retrieved corporate documents, records, and reports.
• Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic accounting work.
• Keeps management informed by reviewing and analyzing special reports, summarizing information; identifying trends.
• Provides a full range of administrative, clerical and office support including, but not limited to:
• Maintain and update data in Customer Relationship system.
• Provide administrative and secretarial support.
• Follow up on Correspondence.
• Provide Customer Service and direct Support through respective departments.
• Maintain the customer service relationship quality at the point of inquiry and follow-up

Secretary at HOUSE MOTORS
  • United Arab Emirates - Dubai
  • July 2005 to December 2005

HOUSE MOTORS
P/A and Customer Service Officer
Al Quoz Dubai, UAE
July 2005- Dec. 2005
• Report directly to the Workshop Manager
• In- charge of all the responsibilities in absence of the Workshop Manager
• Maintain Customer Relationship through active correspondence and feed back.
• Responsible for the monitoring of daily transactions.
• Handling and preparing monthly filing and sales report.
• Perform other duties as may be required by the Workshop Manager.
2

Customer Service Officer Manila at JIWA PHILIPPINES INCORPORATED
  • Philippines
  • July 2003 to November 2004

JIWA PHILIPPINES INCORPORATED
Customer Service Officer Manila,
Philippines
July 2003- Nov. 2004
• Deal with Engineers and Architects regarding in-coming and out-going projects.
• Coordinate with Engineers regarding material orders and other resources needed in the projects.
• Prepare quotations for mechanical requirements.
• Visits job sites to follow up quotations or finalize offer.
• Submit weekly progress reports.
• Attend to client calls/ field work.
• Perform other tasks as may be assigned from time to time.

Account Executive at MECHATRONICS INSTRUMENTS & CONTROLS INC
  • Philippines
  • June 2000 to May 2003

MECHATRONICS INSTRUMENTS & CONTROLS INC.
Account Executive
Manila Philippines
June 2000- May 2003
• Sales and Promotion of the product.
• Performs field assignments.
• Tasked to perform clerical functions when not on field duty.
• Maintain database of existing and prospected clients.
• Sales monitoring and study of product demands in the market.
• Report directly to the Sales Manager.

Liaison Officer at BMW INTERNATIONAL MANPOWER SERVICES
  • Philippines
  • April 1999 to May 2000

• Prepared responses to correspondence containing routine inquiries.
• Read and analyzed incoming memo’s, submissions, and reports in order to determine their significance and plan distribution
• In- charge of documents processing of traveling applicants.
• Coordinate with Government officers to facilitate documents for employment abroad.
• Perform other clerical tasks as may be assigned.
• Data encoding and filing.

Education

High school or equivalent,
  • at Stella Maris School
  • March 1997

Secondary: Stella Maris School 1995

High school or equivalent, Computer Science
  • at Emilio Aguinaldo College
  • January 1997

College: Emilio Aguinaldo College Computer Science 1997

High school or equivalent,
  • at Vigo Elementary School
  • March 1991

Elementary: Vigo Elementary School 1991 3

Specialties & Skills

Administration
Customer Service
Front Office
Human Relations
Office Management
ADMINISTRATIVE SUPPORT
CLERICAL
CORRESPONDENCE
CUSTOMER SERVICE
DATABASE
OFFICE ADMINISTRATOR
SALES MANAGER
TRAINING
Secretarial, Administration, Diary Management, Calendar, Leadership, CRM,Team Building

Languages

English
Expert
Tagalog
Expert
Filipino
Expert