Shiham Mashoor

Plan initiatives & Prospecting existing & new customer to the bank to the target market.
• Portfolio margin improvement of CASA, Personal Loan, Credit Card & Bank Assurance.
• Development of Relationship & Cross Selling, Retain Customers & Acquire New to Bank Customers.
• Documentation & follow up of customer appraisals until disbursement by Credit Initiating Centre.
• Ensure Service Standards & Adherence to banking policies & regulations.
• Adherence to AML, KYC, Customer Data Confidentiality compliance & procedures.
• Ensure banks corporate standards, terms of Image, Looks & Hygiene in the branch.
• Ensure Clean Desk Policy & Improve Service Quality.

• Introduce and promote bank’s financial products and services to new and existing clients.
• Meet new corporate and retail clients and identify their financial needs.
• Meet existing customers & evaluate business/employee profiles & cross sell bank’s products & services.
• Conduct Marketing Campaigns & promotions to corporate clients.
• Attending to customer complaints and providing positive feedbacks by reviewing customer profiles in accordance with the bank’s compliance.
• Process security documentations in accordance with the with bank’s regulations.

• • Interviewing prospective clients & obtaining information from the clients.
• Call customer CRIB reports (Credit Information Bureau).
• Analysis of clients profiles pertaining to the financial needs.
• Expense analysis & Processing and Preparing Loan Appraisals
• Operating and working capital Analysis.
• Net worth & Cash Flow Analysis.

• Net worth analysis