Shijad Rasheed, Guest Service Team Leader

Shijad Rasheed

Guest Service Team Leader

Somerset Serviced Residences & Emaar Hospitality Group

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hospitality Management
Experience
16 years, 9 months

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Work Experience

Total years of experience :16 years, 9 months

Guest Service Team Leader at Somerset Serviced Residences & Emaar Hospitality Group
  • United Arab Emirates - Dubai
  • My current job since June 2007

Handling the guest and clients. Doing Business calls and collect month end feed back from Clients as well as guests. In charge for Administration such as project designing, Training planning, Policy & Procedure review, and all kind of office and HR works with in the department. Departmental Trainer.

Departmental Trainer for last three years.
Basic Front Office daily tasks based on shift.
Train Newly Joined Staff (On the Job Training) and submit the evaluation report.
Preparing and updating the training files and for both employees and department.
Auditing SOP (Standard Operation Policy).
Reviewing GS Policies and forms.
Preparing Monthly trainings for the department.
Handling Cash float with guest payments.
Responsible for Night Auditing (Based on the shift need).
In charge for sending DTCM report on a daily base.
Conducting Interdepartmental Meeting on a regular basis.
In charge for daily credit limit reports to the management.
Gives Courtesy calls to the guests and make sure that everything is fine.
Maintains Guest experience log on a daily basis.
Delegation of work with-in the department.
Dubai Police System Updation (English& Arabic).
Luggage room inventory & other inventories.

Education

Bachelor's degree, Hospitality Management
  • at Kodaikanal Christian College
  • July 2007

Apart from Bachelors degree following diploma and certificate courses also successfully completed. Diploma in personnel management Diploma in Travel & Tourism Diploma in Bar & Beverage Management Diploma in left-over management Completed Train the Task Trainer course with EHG learning and development. Certificate in TOEFL Certificate in Leadership Certificate in Spoken English & public Speaking Certificate in Computer Awareness Certificate in Functional Mathematics Certificate in Value Education Certificate in History of Ideas

Specialties & Skills

Hospitality Management
Administration
Month End
Guest Service
Hospitality
MS OFFICE
Out Look
Administration

Languages

English
Expert
Hindi
Expert
Malayalam
Expert
Tamil
Expert