Guest Service Team Leader
Somerset Serviced Residences & Emaar Hospitality Group
Total years of experience :16 years, 9 months
Handling the guest and clients. Doing Business calls and collect month end feed back from Clients as well as guests. In charge for Administration such as project designing, Training planning, Policy & Procedure review, and all kind of office and HR works with in the department. Departmental Trainer.
Departmental Trainer for last three years.
Basic Front Office daily tasks based on shift.
Train Newly Joined Staff (On the Job Training) and submit the evaluation report.
Preparing and updating the training files and for both employees and department.
Auditing SOP (Standard Operation Policy).
Reviewing GS Policies and forms.
Preparing Monthly trainings for the department.
Handling Cash float with guest payments.
Responsible for Night Auditing (Based on the shift need).
In charge for sending DTCM report on a daily base.
Conducting Interdepartmental Meeting on a regular basis.
In charge for daily credit limit reports to the management.
Gives Courtesy calls to the guests and make sure that everything is fine.
Maintains Guest experience log on a daily basis.
Delegation of work with-in the department.
Dubai Police System Updation (English& Arabic).
Luggage room inventory & other inventories.
Apart from Bachelors degree following diploma and certificate courses also successfully completed. Diploma in personnel management Diploma in Travel & Tourism Diploma in Bar & Beverage Management Diploma in left-over management Completed Train the Task Trainer course with EHG learning and development. Certificate in TOEFL Certificate in Leadership Certificate in Spoken English & public Speaking Certificate in Computer Awareness Certificate in Functional Mathematics Certificate in Value Education Certificate in History of Ideas