Saira Susain, T.S-II Coordinator

Saira Susain

T.S-II Coordinator

hewlett-packard

Location
United Arab Emirates - Dubai
Education
Master's degree, Human Resources
Experience
3 years, 3 months

Share My Profile

Block User


Work Experience

Total years of experience :3 years, 3 months

T.S-II Coordinator at hewlett-packard
  • India - Bengaluru
  • April 2011 to January 2013

• Assigning onsite engineers to go and resolve them within the stipulated time frame (as per that company’s contract) to avoid delays and business loss.
• Taking ownership of the case and routing the case to the appropriate queue.
• Ensuring appropriate contract is entitled on the case and meeting the SLA on every single case

Operations Executive at naukri.com
  • India - Delhi
  • March 2007 to July 2008

• Applauded and recognized for performing consistently by the clients.
• Holds credit of exceeding the stipulated target across months and overachieving with targets by 100%.
• Instrumental in improvising the existing formats and procedures and also recognized as the most innovative member of the team.

Education

Master's degree, Human Resources
  • at Asian School of Business
  • May 2010

Specialties & Skills

Research
Content Writing
Team Management
Employee Relations
Client Relationship Management CRM
MS- OFFICE

Languages

English
Expert
Hindi
Intermediate