T.S-II Coordinator
hewlett-packard
Total years of experience :3 years, 3 months
• Assigning onsite engineers to go and resolve them within the stipulated time frame (as per that company’s contract) to avoid delays and business loss.
• Taking ownership of the case and routing the case to the appropriate queue.
• Ensuring appropriate contract is entitled on the case and meeting the SLA on every single case
• Applauded and recognized for performing consistently by the clients.
• Holds credit of exceeding the stipulated target across months and overachieving with targets by 100%.
• Instrumental in improvising the existing formats and procedures and also recognized as the most innovative member of the team.