shireen jaber, Senior Field Assistant

shireen jaber

Senior Field Assistant

UNHCR

Location
Jordan - Amman
Education
Bachelor's degree, computer engineering
Experience
10 years, 5 Months

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Work Experience

Total years of experience :10 years, 5 Months

Senior Field Assistant at UNHCR
  • Jordan - Amman
  • February 2013 to August 2018

1. Meet authorized personnel at designated field locations, travels with them and serves as a guide;
2. Act as interpreter in the exchange of routine information, contributes to related liaison activities and responds directly to routine
queries;
3. Collects data and other information on development and/or subject-matter activities of the country or area;
4. Follow up, on a regular basis, the overall situation in refugee settlements and other areas where refugees have been accommodated;
5. In co-ordination with the local authorities, monitor the implementation of UNHCR assistance in refugee settlements and assist local
implementing partners in matters pertaining to the well-being of refugees;
6. Assist supervisor in planning, formulating, and evaluating projects

Sales and Marketing at Zaid Travel and Tours
  • Jordan - Amman
  • March 2011 to February 2012

• Quoting Incoming leisure programs (Private and Regular Programs)in English and Spanish languages for foreign clients (FIT or Groups) who are willing to come and visit Jordan .
• Calculating the leisure program and expenses from the clients entrance fees, local or foreign language speaking guides, hotel rooms prices till the transfer fees during their trip.
• Managing hotel prices and database according to their categories.
• Following up with the reserved hotel rooms and room bases.
• Schaduling foreign speaking guides programs during this year and the following one.
• Preparing list of local restaurants and database of prices for FIT and Groups.
• Preparing list of database for our foreign travel agents and tour operators .
• Contacting foreign travel agents and making different leisureoutgoing programs for Jordanian citizen who are willing to travel abroad.
• Preparing weekly report for IBERIA and RJ Airline passengers.

Senior Registration Clerk at UNHCR
  • Jordan - Amman
  • April 2009 to May 2010

• Assist in the Registration Process for Asylum seekers and other Persons of Concern to UNHCR.
• Conducts interviews of individual cases with asylum seekers at first instance or appeal level
• Responsible of continuous update of refugees and asylum seeker information
• Prepares reports of interviews in English and makes recommendations regarding eligibility for referral to different units.
• Informs and acts on the reports received from refugees within the refugee community or from local authorities as required.
• Follow up protection issues with authorities concerned, including court cases concerning refugees.
• Assists in assessing welfare and providing assistance to refugee caseload in prisons.
• Acts as interpreter and translator when needed and;
• Performs other duties as required.
• Back up for home visit cases: -reviewing the request and asses for home visit cases according to his medical condition or V.I.P persons who cannot approach out offices due to security reasons.
-conduct interviews with asylum seeker for registration and renewal cases.
-refer all cases to different departments accordingly.
-delivering refugee and asylum seeker certificates

customer service supervisor at aramex
  • Bahrain - Manama
  • August 2007 to September 2008

Part of aramex/VFS team outsourcing to the UK Embassy Visa Section, and the job description as the following

• Team leader of 13 people, interacting and coordinating with the UK Embassy.
• Ensure smooth coordination with Visa Section of British Embassy
• Getting acknowledgment for all passport and documents submitted.
• Ensure the accuracy in Reports and correct process for applications.
• Escalate any issues from Visa section to the rest of the stuff.
• Preparing reports on daily, weekly and monthly basis.
• Ensuring the VFS website is always updated and Tracking Mechanism is always working in order.
• Ensure all dockets for dispatching to the applicants or to the Embassy in the correct time frame.
• Supervise the process of UK Visa and their regulations with different categories of Visa, sorting out the problems that could happen whether it was customer/technical wise.

Computer Teacher at Modern Knowledge School
  • Bahrain - Manama
  • January 2006 to June 2007

Organizing lab and connecting LAN network inside the Lab, fixing and maintenance procedures for all computers
Teaching the Blind Typing, Microsoft office, Flash.

Education

Bachelor's degree, computer engineering
  • at engineering. collage at Amman alahlia uni
  • June 2005

جيد جدا

Specialties & Skills

Team Management
Marketing Mix
Word Of Mouth Marketing
Computer Hardware Troubleshooting
Customer Service
leadership skills
- Security in the Field.
Interviewing Skills Training

Languages

Arabic
Expert
English
Expert
Turkish
Expert
French
Intermediate