shireen jaber, Senior Field Assistant

shireen jaber

Senior Field Assistant

UNHCR

Lieu
Jordanie - Amman
Éducation
Baccalauréat, computer engineering
Expérience
10 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 5 Mois

Senior Field Assistant à UNHCR
  • Jordanie - Amman
  • février 2013 à août 2018

1. Meet authorized personnel at designated field locations, travels with them and serves as a guide;
2. Act as interpreter in the exchange of routine information, contributes to related liaison activities and responds directly to routine
queries;
3. Collects data and other information on development and/or subject-matter activities of the country or area;
4. Follow up, on a regular basis, the overall situation in refugee settlements and other areas where refugees have been accommodated;
5. In co-ordination with the local authorities, monitor the implementation of UNHCR assistance in refugee settlements and assist local
implementing partners in matters pertaining to the well-being of refugees;
6. Assist supervisor in planning, formulating, and evaluating projects

Sales and Marketing à Zaid Travel and Tours
  • Jordanie - Amman
  • mars 2011 à février 2012

• Quoting Incoming leisure programs (Private and Regular Programs)in English and Spanish languages for foreign clients (FIT or Groups) who are willing to come and visit Jordan .
• Calculating the leisure program and expenses from the clients entrance fees, local or foreign language speaking guides, hotel rooms prices till the transfer fees during their trip.
• Managing hotel prices and database according to their categories.
• Following up with the reserved hotel rooms and room bases.
• Schaduling foreign speaking guides programs during this year and the following one.
• Preparing list of local restaurants and database of prices for FIT and Groups.
• Preparing list of database for our foreign travel agents and tour operators .
• Contacting foreign travel agents and making different leisureoutgoing programs for Jordanian citizen who are willing to travel abroad.
• Preparing weekly report for IBERIA and RJ Airline passengers.

Senior Registration Clerk à UNHCR
  • Jordanie - Amman
  • avril 2009 à mai 2010

• Assist in the Registration Process for Asylum seekers and other Persons of Concern to UNHCR.
• Conducts interviews of individual cases with asylum seekers at first instance or appeal level
• Responsible of continuous update of refugees and asylum seeker information
• Prepares reports of interviews in English and makes recommendations regarding eligibility for referral to different units.
• Informs and acts on the reports received from refugees within the refugee community or from local authorities as required.
• Follow up protection issues with authorities concerned, including court cases concerning refugees.
• Assists in assessing welfare and providing assistance to refugee caseload in prisons.
• Acts as interpreter and translator when needed and;
• Performs other duties as required.
• Back up for home visit cases: -reviewing the request and asses for home visit cases according to his medical condition or V.I.P persons who cannot approach out offices due to security reasons.
-conduct interviews with asylum seeker for registration and renewal cases.
-refer all cases to different departments accordingly.
-delivering refugee and asylum seeker certificates

customer service supervisor à aramex
  • Bahreïn - Manama
  • août 2007 à septembre 2008

Part of aramex/VFS team outsourcing to the UK Embassy Visa Section, and the job description as the following

• Team leader of 13 people, interacting and coordinating with the UK Embassy.
• Ensure smooth coordination with Visa Section of British Embassy
• Getting acknowledgment for all passport and documents submitted.
• Ensure the accuracy in Reports and correct process for applications.
• Escalate any issues from Visa section to the rest of the stuff.
• Preparing reports on daily, weekly and monthly basis.
• Ensuring the VFS website is always updated and Tracking Mechanism is always working in order.
• Ensure all dockets for dispatching to the applicants or to the Embassy in the correct time frame.
• Supervise the process of UK Visa and their regulations with different categories of Visa, sorting out the problems that could happen whether it was customer/technical wise.

Computer Teacher à Modern Knowledge School
  • Bahreïn - Manama
  • janvier 2006 à juin 2007

Organizing lab and connecting LAN network inside the Lab, fixing and maintenance procedures for all computers
Teaching the Blind Typing, Microsoft office, Flash.

Éducation

Baccalauréat, computer engineering
  • à engineering. collage at Amman alahlia uni
  • juin 2005

جيد جدا

Specialties & Skills

Team Management
Marketing Mix
Word Of Mouth Marketing
Computer Hardware Troubleshooting
Customer Service
leadership skills
- Security in the Field.
Interviewing Skills Training

Langues

Arabe
Expert
Anglais
Expert
Turc
Expert
Français
Moyen