Supervisor
Wallstreet Exchange centre
Total years of experience :6 years, 5 Months
• Attending the customer over the counter to issue telex transfer for India, Nepal, Philippines, Sri Lanka, Pakistan, etc. Western Union transfers, Ezetop, EWPS salary deposit and payment, du, etisalat, sewa bill payment, Inter Branch Transfers, , Trans Fast (Cebuana and MLhuillier) IME, Himal Remit, Everest Remit.Air Arabia ticket payment, credit card payment, local bank transfers within UAE and various others
• Sending multicurrency TT to almost all countries of the world other than the sanctioned countries.
• Exchanging all circulating foreign currencies.
• Checking the market rate for foreign currencies and updating the manager on a regular basis.
• Filing and indexing the daily transactions.
• Taking bookings for the foreign currencies and transfering the branch currencies to head office.
• Handling the safe cash and all currencies.
• Following up with complaints, ammendments and cancellations.
• Provide customer service to the utmost level.
Employer: Leela Megh Exchange LLC. Dubai, UAE
Duration: May 2012 to May 2014
Position: Shift Incharge
Duties and Responsibilities
• Attending the customer over the counter to issue telex transfer for India, Nepal, Philippines, Sri Lanka, Pakistan, etc. Western Union transfers, Ezetop, EWPS salary payment, du payment, Inter Branch Transfers, Xpress Money, Trans Fast (Cebuana and M Lhuillier) IME, Himal Remit, Everest Remit.Air Arabia ticket payment, Instant Cash DU Registration, Credit Card payment and withdrawl and others..
• Handling customer's application for opening the bank account.
• Prepare daily transactions reports and reconcile with the cash collections and communicate the daily transactions report to branch manager.
• Coordinate with the branch manager and assist in promoting remittance business and other marketing activities.
• Check market rates regularly and update the branches accordingly.
• Ensure that all the transactions are complying with UAE central bank regulations as well as correspondent banks requirements and internal policies.
• Ensure that customer complaints and issues are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.
• Provide customers with product and service information.
• Filing and maintaining of all documents.
• Exchanging foreign currencies and authorising special rates and telex transfers before sending to back office after verifying.
• Receiving cash form the cashiers and making bundles.
• Taking and making calls to enhance customer service of the organisation.
• Taking report from all money products and tallying with the branch stock prior sending to main office.
• Exchanging all foreign currencies that are in circulation and identifying fake currencies.
• Requesting and transferring currencies to and from other branches.
• Following up cancellation and pending transactions.
• Attending monthly meetings, motivating new staffs and training them with all the services.
• Attending the customer over the counter to issue telex transfer for India, Nepal, Philippines, Sri Lanka, Pakistan, etc. Western Union transfers, Ezetop, EWPS salary payment, du payment, Inter Branch Transfers, Xpress Money, Trans Fast (Cebuana and M Lhuillier) IME, Himal Remit, Everest Remit.Air Arabia ticket payment, Instant Cash DU Registration, Credit Card payment and withdrawl and others..
• Handling customer’s application for opening the bank account.
• Prepare daily transactions reports and reconcile with the cash collections and communicate the daily transactions report to branch manager.
• Coordinate with the branch manager and assist in promoting remittance business and other marketing activities.
• Check market rates regularly and update the branches accordingly.
• Ensure that all the transactions are complying with UAE central bank regulations as well as correspondent banks requirements and internal policies.
• Ensure that customer complaints and issues are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.
• Provide customers with product and service information.
• Filing and maintaining of all documents.
• Exchanging foreign currencies and authorising special rates and telex transfers before sending to back office after verifying.
• Receiving cash form the cashiers and making bundles.
• Taking and making calls to enhance customer service of the organisation.
• Taking report from all money products and tallying with the branch stock prior sending to main office.
• Exchanging all foreign currencies that are in circulation and identifying fake currencies.
• Requesting and transferring currencies to and from other branches.
• Following up cancellation and pending transactions.
• Attending monthly meetings, motivating new staffs and training them with all the services.
Employer: Annapurna Saving and Credit Co-operative Limited
Duration: March 2010- July 2011
Position: Cashier
Duties and Responsibilities:
• Payment money as withdraw to the account holders.
• Receiving money as a deposit from the account holders.
• Collecting money from the member's location.
• Making payment for the customer coming through overseas through Himal Remit and other means of remittance by checking the necessary valid documents.
• Preparing necessary document for loan.
• Calculating the loan instalment amount.
• Working as a credit agent.
• Providing the loan payment advice to the customer.
• Providing the necessary information to the customer about the services of the organization.
Trainings and Seminars:
• Anti-Money Laundering (AML) seminar conducted by Leela Megh Exchange in 2012.
• Training on remittance and Anti-Money Laundering conducted by Xpress money.
• Training on remittance and Anti-Money Laundering conducted by western union.
• Basic course of Scouting under Nepal Scout.
• Training on customer service and conflict management conducted by serving minds call centre.
Employer: Serving Minds (Call Centre)
Duration: September 2008- November 2009
Position: Senior Sales Executive
Duties and Responsibilities:
• Handling incoming calls from the customers.
• Making telephone calls to Florida (USA) and convincing the customers for making website that the company was doing internationally.
• Attending the mandatory training from the experts and making the trainees of my respective shift interactive.
• Assisting the customers with their business expansion and online marketing.
• Regularly reviewing the websites in major search engines to ensure that the business standards of the company is maintained.
• Demonstrating the best sales skills and promoting the products and business.
• Assisting the trainee with the queries and problems faced by them.
• Being a part of fort nightly meeting conducted by the administration and briefing about the performance of the staffs.
i received full scholarship in my high school as i was school topper in PCL examinations,i received a certificate mentioning the achievement,Entrance topper in High school and Faculty topper in High School degree.I have been honored as the best student in my school and college and facilitated with full scholarship.
Bachelor's degree in Arts (BA) Running KEBS Academy, Kathmandu, Nepal Intermediate of Arts (10+2) 2006
Kumari Higher Secondary School, Kathmandu, Nepal School Leaving certificate (SLC) 2003 Bipul Shikshya Niketan, Kathmandu, Nepal