SHOBIT SHARMA

Analyst at techmahindra

• India - Delhi
• My current job since June 2010

 Young, energetic and result oriented professional with 3+ years of comprehensive experience in IT industry.
 Experience on Working on Arbor Billing system and running SQL query as per the client requirement
 Assessed client needs, direct Interaction with clients for their issues.
 Experience in Debugging and Job Scheduling, managing and re-scheduling.
 Knowledge of Unix Commands/ Debugging Unix scripts.
 Involvement in deployment/releases, change management and Incident Management.
 Involved in deploying applications change request on production environment.
 Won several laurels and appreciations from my superiors for my hard work and efforts shown in meeting the project deadlines
 Following set procedures for investigation of issues and escalating within prescribes SLAs.
 Performing Root cause analysis for SLA breaches at cluster level.
 Performing testing of the application after deployment.