Shreya Deshpande, Regional Head - Client Success

Shreya Deshpande

Regional Head - Client Success

Razorpay Software Private Limited

Location
India - Bengaluru
Education
Master's degree, Marketing
Experience
12 years, 2 months

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Work Experience

Total years of experience :12 years, 2 months

Regional Head - Client Success at Razorpay Software Private Limited
  • India - Bengaluru
  • My current job since May 2016

Responsible for client success for the Southern region.
Currently handle an individual portfolio that contributes to 65% of regional GMV.
Lead a team of 5 client success managers.
Achieved 2x growth target in Q4 '17 and 4x target in Q1 '18.
Created a dedicated sub-team to manage SMB clients & maintained a 30% weekly revival rate for SMB churns
Spearheaded go-to-market strategy for new products and succeeded in upselling to clients such as Airtel, Indian Railways, GoIbibo, Zomato, Swiggy, etc.
Achieved an NPS score of 100 for my clients in Q1 '18.
Mentor new team members pan India.
Enabled data-driven troubleshooting for the team by building queries & reports via customized Kibana dashboard.

Sales Manager at Zomato Media Pvt Limited
  • United Arab Emirates - Dubai
  • June 2015 to December 2015

Part of the client acquisition team for Zomato Order, Zomato White Label and Zomato Book. Primarily handled acquisition for Old Dubai & Northern Emirates
Achieved the highest number of sales closures of standalone restaurant establishments during the first ever sales sprint for Zomato Order in Dubai.
Managed end-to-end client relationships through campaign activations, result tracking and troubleshooting.
Worked on complex order customisations for restaurants that gave me the opportunity to learn how to create menus with the content team.
Designed promotional campaigns for Zomato White Labelled applications, eg: Baguette Express, a breakfast QSR -the campaign resulted in over a 100 downloads in two weeks.It was the highest weekly download count for a Zomato White Labelled application

Business Development Executive at Ethics Plus Public Accountants
  • United Arab Emirates - Dubai
  • October 2013 to April 2015

As a Business Developer, my responsibilities include:

• Expansion and Development of the Sharjah office - Complete management of our office in SAIF
Zone, Sharjah.
• Client Procurement for both Dubai and Sharjah offices - Generating leads and converting it into
viable projects.
• PR and Visibility - Development and Content Writing of Promotional/Marketing and Electronic
Material
• Business Advisory for SMEs - Preparation of Feasibility Reports for new ventures
• Facilitating Company Formations/Company Incorporation in Freezones and Offshore Units.

Participated in various conferences and events such as:
- SME World Summit 2014 - Engaged in networking by setting up and handling potential client queries at our booth at the exhibition. Also took part in the challenging and fun Business Olympics 2014 held by Open Thinking.
-ICAI Conference - Handled potential client queries at the event, of which 30% was converted into closed business.
-Procured an average business worth AED 100, 000/- per month.

Business Analyst - Market Research at TATA Consultancy Services
  • India
  • February 2012 to August 2012

The project involved assessing the US Consumer Packaged Goods industry, taking the performance of Kellogg Company as a specific team project. While working on various types of data and database tools, I tracked and assessed the progress of existing and new products that Kellogg‟s launched into the US Market. The data, analysis and recommendations for an issue based project is collated on a presentation which is made 'client ready'. The experience working for the TCS - ACNielsen Project helped me understand the CPG Industry, US Retail Market - its sales and marketing patterns and the buying and purchase behaviour of US Households. Having received such an exposure, I would like to increase my learning about various other industries with a global perspective.As a Business Analyst in the Client Services division, my responsibilities included the following:

- Analyzing consumer panel data for Consumer Product Goods into insights and analysis that help my end clients achieve strategic goals in terms of making appropriate marketing and sales strategies for their brand.

-Giving recommendations/advice on brand/product related performance based on analytical data provided by ACNielsen tools.

Junior Researcher - Global Corporate Finance Operations - Investment Banking at JP Morgan
  • India
  • June 2010 to August 2011

As a Financial Researcher at JPMorgan India, it was my responsibility to assess project requirements of internal JPM M&A bankers across all regions, through various research tools and databases. Hours of research would go into understanding the various systems and subsystems within each industry, and their financial implications for the economy and international stock markets. My compilation and assessment of data included calculating historical and long term beta data, analyzing broker reports from various banks, finding specific information about different companies and industries while trying different valid sources to find accurate information, to name a few. My final evaluation and conclusion submitted to the banker’s query would help him assess the feasibility of any given project. . My financial research projects involved various industries such as:
-Healthcare
-Financial Institutions and Governments
-Consumer Retail
-Diversified Industries
-Natural Resources and Gas
-Technology, Media & Telecommunications

Through research, I was able to build my understanding in the above-mentioned sectors and improve my knowledge on companies, their innovations and strategies. My interaction with bankers also involved reading through presentations that contained information about the outlook, growth, strategy and forecasts of companies that are clients to JPM. Through this, I developed an interest to study and understand various economies and markets, the tactical approaches companies use in different situations.

Reference: Mr. Ankur Dhulekar - Reporting Manager - + 91 96633 67584

Intern at Human Resource, Intellectual Resource Training Pvt. Ltd
  • India
  • November 2007 to November 2007

November 2007: Intern - Human Resource, Intellectual Resource Training Pvt. Ltd (IRTPL)
• As an intern, I worked on organizing a career fair 'CAREERMINDZ' held in Noida, Delhi. My work involved bringing in various companies and educational institutions to participate at the fair held especially for freshers. This was my first foray into Human Resource.

Reference: Mr. Pankaj Gupta - CEO - +91 98451 23856

Education

Master's degree, Marketing
  • at XLRI Jamshedpur
  • July 2017

I was a part of the Dean's list .

Diploma, Post Graduate Certification in Financial Research
  • at EduPristine
  • February 2013

The course is collaboration between EduPristine, Mumbai (India's only institute certified to provide CFA training), Mangalyatan University and IIM Indore. The course includes curriculum based on the CFA Level 1, trains students on Financial Modelling and various branches of Financial Research such as Equity, Derivatives, Fixed Income and Credit.

Bachelor's degree, Management Studies
  • at Sri Bhagawan Mahaveer Jain College
  • June 2010

At the undergraduate level, I majored in Finance from SBMJC – Center for Management Studies. My major included subjects such as Portfolio Management, Financial Markets and Services, International Finance, and Cost & Financial Analysis. This curriculum helped me learn essential skills in finance, banking and accounting. Final Year Dissertation: Title: LifeCell - the opportunity and growth in the stem cell banking industry. My research focused on the growth and business opportunities that are available in a nascent industry like Stem Cell Banking. I worked on this project with Life Cell, a private stem cell bank and presented the results to the company management upon completion of the thesis. My research required me to calculate growth rates and make a comparative analysis of companies in this sector, examine models of financial information, prepare future projections of the industry, and scrutinize all information from market trends and consumer trends. Activities and Societies: Student Co-ordinator - Business Events and Competitions, Student Delegate for the following locations Egypt - The land of the Pyramids indeed make you feel like a spec of dust. Malaysia - Organized a mammoth business event, Precipice 2012, Mumbai - Contingent Leader for various B-School and Cultural Fests. Director of Corporate Affairs - Precipice 2010 -Selection and training of student teams chosen to go for National and International level business events/festivals. -Core Team Member of the Organizing Committee of In-House Business Events conducted across national and international borders. ------------------------------------------------------------------------------------------ My most noteworthy achievement in college was handling a multinational business school event: Precipice 2010. Precipice 2010 was a USD 500,000 event held in Malaysia, and as stated by the Guinness Book of World Records, was one of the largest student outbound events/program ever organized. As one of the student co-ordinators, I lead a team of over 30 students. I was responsible for all aspects of the event including finance, content and corporate liaison. It was a demanding role and I was glad for an opportunity to give back to the university for all that it had given me. I also made friends for a lifetime during these years! Contingent Leader for the following college fests: -Mood Indigo - IIT, Mumbai -Malhar - St. Xaviers, Mumbai -Umang - Narsee Monjee, Mumbai -Esprit - Christ College

Bachelor's degree, Business
  • at University of Cambridge, UK
  • May 2010

Studied an Advanced Curriculum of Finance and Accounting that added further clarity to my understanding of these subjects. The curriculum is approved by the British Council.

High school or equivalent, Commerce
  • at University Board
  • March 2007

Karnataka Pre- University Board, India - 12th Standard/ II P.U.C; Major: Commerce March 2007 Distinction; Aggregate: 83.5% Acharya Vidya Kula, Mysore (Curriculum: ICSE) - 10th Standard March 2005 Aggregate: 73.5%

Specialties & Skills

Outbound
Market Research
Banking
Kellogg
CLIENT SERVICES
FINANCE
FINANCIAL MANAGEMENT
OPERATIONS
Market and Industry Research

Languages

Hindi
Expert
Arabic
Intermediate
English
Expert
Kannada
Expert

Memberships

Business Networking International (BNI)
  • Represent the Audit Category/Visitor Host
  • October 2013