Sibusiso Dlamini, ICT Officer

Sibusiso Dlamini

ICT Officer

IDM

Location
Eswatini
Education
Diploma, Server 2008 Administrator
Experience
9 years, 8 months

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Work Experience

Total years of experience :9 years, 8 months

ICT Officer at IDM
  • Eswatini
  • November 2012 to May 2013

IT Support

IT Support Technician at Waterford KaMhlaba
  • Eswatini
  • May 2011 to December 2011

Troubleshooting and problem solving in support of the teachers, students and managing wireless networks together with network printers and Linux.

IT ENGINEER at Sun International
  • Egypt
  • April 2007 to April 2010

Implementing and maintaining a network of 300 Workstations which includes Desktops, Laptops, and Micros POS machines.

" Maintaining PABX, analog and digital phones, from office to guest rooms

" TV, play stations on TV, VOD (Video on Demand) and many other features, in all guest rooms in addition to a digital signage system for meeting rooms activities monitoring.

" Opera PMS and ORS, which included users creation and rights management, cashiers, data migration, printers, portfolios setup and migration for Opera ORS, and interfaces Migration.

" Managing Micros 9700 POS (Point of Sale) System, by maintaining Users rights, printing settings, Menus and screens installations, troubleshooting and backup.

" Managing and maintaining other systems like; Accpack, Door Lock system (VigCard), Fidelio, Exchange 2007, Windows Visa and Wi-Fi internet, GroupWise and Novell, Mcast, ACE and CMS.

" Desktop support, and troubleshooting "HP Printers installation, support, and troubleshooting. Including Nashua and Konica Minolta copiers.

" Taking care of daily operations, form backup to daily tasks and Guest/Admin requests, including troubleshooting and modifications to the system, by communicating the requests to the higher level management.

Internet Technician at Swaziland Posts and Telecommunications Corporation
  • Eswatini
  • February 2007 to March 2007

 Protect systems  servers and services from external and internal threat by
(a) Analyzing and evaluating systems security vulnerabilities
(b) Updating security patches for servers (Web server, Mail, DNS, etc.)
(c) Applying Access control List on servers
(d) Deploying best security measures
 Study and evaluate for appropriateness both commercial and open source security tools. And implement for maximum protection across the servers and services
 Back up, secure and protect data
 Making security templates to be sold as service to customer
 Recommend and implement Systems security for customer as a service

IT Support Technician at Ronsi Investment
  • Eswatini
  • April 2006 to February 2007

Network Management Systems, Migrations.
*Gained extensive experience of network installations, printer repairs, assembling computers and selling.
*Troubleshooting and problem solving in support of the provisioning and integration field activities.
*Trained staff on provisioning activities.

IT Technician at PC Systems
  • Eswatini
  • February 2001 to May 2005

Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PCs, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT departments policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system back ups.
Responsible for maintaining backups and for project work such as new builds.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and
2007, Windows Server, Small Business Server 2003/2008, Active Directory
management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and
Firewall Configurations.

Education

Diploma, Server 2008 Administrator
  • at IT Solution
  • January 2010
High school or equivalent, Windows Server 2008
  • at NTS Swaziland
  • January 2010
Diploma, Windows Server 2008
  • at Uniswa
  • January 2010

Specialties & Skills

Exchange Server
Hardware Support
Software Repair
Networking Software
Printers
Enterprise Administrator 2008
Server Administration
Computer Hardware
Wireless Networking
Printers
Troubleshooting
Computer Security
Routers
Virtualization
Active Directory
Certified Software Quality Engineer
Windows 7
Computer Maintenance
Cisco Routers
Cisco Security
Microsoft Exchange
Microsoft Office 2007
E-Learning
Outlook Express
A+ Certified Professional
N+ Certified
Security+
Servers
Exchange 2010
Share Point 2010
Windows Server
SharePoint

Languages

English
Expert

Training and Certifications

Server Administrator (Certificate)
Date Attended:
June 2010
Valid Until:
November 2010