Sibusiso Dlamini

IT Support

Troubleshooting and problem solving in support of the teachers, students and managing wireless networks together with network printers and Linux.

Implementing and maintaining a network of 300 Workstations which includes Desktops, Laptops, and Micros POS machines.

" Maintaining PABX, analog and digital phones, from office to guest rooms

" TV, play stations on TV, VOD (Video on Demand) and many other features, in all guest rooms in addition to a digital signage system for meeting rooms activities monitoring.

" Opera PMS and ORS, which included users creation and rights management, cashiers, data migration, printers, portfolios setup and migration for Opera ORS, and interfaces Migration.

" Managing Micros 9700 POS (Point of Sale) System, by maintaining Users rights, printing settings, Menus and screens installations, troubleshooting and backup.

" Managing and maintaining other systems like; Accpack, Door Lock system (VigCard), Fidelio, Exchange 2007, Windows Visa and Wi-Fi internet, GroupWise and Novell, Mcast, ACE and CMS.

" Desktop support, and troubleshooting "HP Printers installation, support, and troubleshooting. Including Nashua and Konica Minolta copiers.

" Taking care of daily operations, form backup to daily tasks and Guest/Admin requests, including troubleshooting and modifications to the system, by communicating the requests to the higher level management.

 Protect systems  servers and services from external and internal threat by
(a) Analyzing and evaluating systems security vulnerabilities
(b) Updating security patches for servers (Web server, Mail, DNS, etc.)
(c) Applying Access control List on servers
(d) Deploying best security measures
 Study and evaluate for appropriateness both commercial and open source security tools. And implement for maximum protection across the servers and services
 Back up, secure and protect data
 Making security templates to be sold as service to customer
 Recommend and implement Systems security for customer as a service

Network Management Systems, Migrations.
*Gained extensive experience of network installations, printer repairs, assembling computers and selling.
*Troubleshooting and problem solving in support of the provisioning and integration field activities.
*Trained staff on provisioning activities.

Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PCs, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT departments policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system back ups.
Responsible for maintaining backups and for project work such as new builds.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and
2007, Windows Server, Small Business Server 2003/2008, Active Directory
management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and
Firewall Configurations.