System Service Representative
IBM
Total des années d'expérience :17 years, 5 Mois
Support services includes :
1.Hardware installation and configuration of IBM p series servers and storage
2.Troubleshooting the hardware and OS problem.
3.Aix Installation and troubleshooting Aix, HACMP, VIO.
4.Carry out periodic PM, Firmware, TL updates.
4.Follow up with internal team and customer from part ordering to scheduling time for repair action ensuring call is closed as per SLA.