System Engineer
Abtech Technologies
Total years of experience :8 years, 9 Months
• Providing Tier 2 support to Support to engineers and customers.
• Reviewing tickets in Autotask CRM.
• Understanding client requirement and doing research on it and preparing document for reviewing
• Researching on issues and give resolutions to engineers
• Monitoring Alerts and taking appropriate actions on critical Alerts
• Creating and updating Internal / External Knowledge base as and when required.
• Handling clients Chats / Calls.
• Providing training to Engineers.
Working on help tickets related to Request / Incident. (P1 to P4)
Supporting Windows and Server Operating Systems Win 8.1 and Win10 Enterprise, Server 2008, 2012.
Configuring and troubleshooting Outlook related issues, Emails, Calendars and Skype meetings.
Troubleshot browser issues, VPN, Operating System, SCCM Client, Networks issue. PC slowness, add remove system / Virtual Machine from domain.
Handling Manage Service Request of Clients.
Assigning Service requests to Product or IT Team depending on the Issue.
Working on P1 raised by Clients.
Monitoring Systems and Performing background scanning via Antivirus tool.
Extending / Disabling AD accounts
Creating / Extending SAP accounts on production, development and testing servers.
Working on Software Related Request, assigning / Reclaiming license and maintaining central record.
Performing team/shift lead roles & responsibilities.
Windows Server:
Installation of server 2003, 2008 and windows server 2012.
Installation and Configuration of Active Directory.
Configuration of IP address.
Configuration of DHCP.
Installation and Configuration of DNS.
Managing Active directory, DNS and DHCP.
Software installation on server.
FC, ISCSI Storage connectivity with server.
VMware:
Installation of ESXi 5.5, 6.0.
Installation of Vcenter through appliance.
Configuration and Implementation of VSwitch, VDs, VMKernel Port, Uplink, Port-Port Group, Teaming, VMXNET3, E1000.
Configuration of VMotion, SVmotion, HA, FT, DRS.
Creation Snapshot, Cloning, template.
LUN expansion activity.
Configuration & Installation of SAN Connectivity with VMware VSphere.
Installation of Microsoft Windows and Linux OS on VM’s.
Installation of VMware Tools.
Configuration of Physical to Virtual Machine(P2V). Configuration.
Storage Area Network (SAN)
Configuration & Installation of EMC CLARiiON, VNX, IBM XIV and DS series.
Understanding of Symmetrix, VMAX.
Understanding EMC tools PowerPath, Navisphere.
Configuration of RAID0, RAID1, RAID3, RAID5, RAID6, RAID10.
Understanding Data Centre Architecture, 1st Architecture, 2nd Architecture.
Configuration of LUN management, creation of RAID groups, storage groups, Metaluns virtual devices.
Installation of HBA’s on host (Emulex, Qlogic).
Zoning on Brocade switches via command line.
Understanding of EMC V-max architecture.
Understanding of NAS, SAN, Vault Drive.
SAN switch firmware upgradation.
Capacity planning of SAN environment.
Good knowledge of WWNN and WWPN.
Configuration Soft zoning and hard zoning on brocade san switch.
Understanding of point to point, switched fabric and FC AL.
Understanding of FCIP, FC, IFCP and FCOE protocol.
Good knowledge of all EMC CLARiiON and VNX models.
Configuration of NPIV, FAST, FAST Cache, Deduplication, Replication and Compression.
of Passthrough and NPIV.
Honors