Technical Analyst - Credit Card Operations and Strategy
Australia & New Zealand Banking Group
Total years of experience :5 years, 7 months
Strategized and managed Credit Card Operations of the bank with primary focus on driving revenue growth, increasing profit and managing risk. Highly specialized in First Data’s cards processing application - VisionPlus.
Developed and managed strategic relationships with multiple internal client branches based in Australia, New Zealand, Indonesia, Singapore and remainder of Asia Pacific.
Managed and maintained relationships with strategic vendors. Drove process improvements and oversaw timely compilation of vendor service level status reports while building metrics to track and report effectiveness against outstanding milestones/deliverables, status, resource requirements and issues.
Liaised with 3rd party service providers, vendors and global payments technology companies (VISA, MasterCard, AMEX) across various geographies to ensure successful completion of projects within timelines and budget constraints.
Participated in product development stages of various Visa and MasterCard credit card products.
Utilized industry best practices to identify and institute process improvements and performance metrics for clients throughout engagements and ensured improvement initiatives are beneficial to key stakeholder groups.
Collaborated with project teams for smooth movement and deployment of technology changes in credit cards applications (VisionPlus, Triad).
Proactively analyzed new technology changes and highlighted operational risks associated with new projects. Approved/rejected new technology changes based on risk analysis.
Proactively engaged with business to ensure all problems and technology incidents were managed effectively to minimize customer impact and deliver better value to customers compared to competitors.
Provided 24 hours operational support for all cards applications systems (VisionPlus, Triad) installed across Australia, New Zealand and Asia Pacific.
Specialized in First Data International’s credit cards processing application, VisionPlus and Fair Isaac’s decision management and analytics application, TRIAD.
Assigned to engagements based on demonstrated skills in business and technical analysis and sound knowledge on Cards processing platforms.
Advised major financial institutions in the implementation of technology solutions for their credit card portfolio and supported business processes.
MBA in International Marketing and Strategic Marketing with majors in International Negotiations, Market Research, New Product Development and Strategic Management of New Technologies. Developed and presented a case presentation for online retailer, Alibris’s senior management that supports the company’s growth strategy in emerging markets. Created and presented a marketing campaign for the Shangri-La Hotel in Toronto, Canada that is opening in August 2012. Developed a paper presentation for Johnson & Johnson and Sony Corporation identifying the products and services of the company, financial position within the industry, financial ratios and future growth opportunities.