supervisor
Abercrombie & Fitch
Total years of experience :11 years, 6 months
• Monitor and achieve category department performance with relevant KPI's
• Set category performance target for team and individual with Store Manager
• Be sensitive to competitors' trading activities and give feedback to Store Manager
• Team management and engagement- communicate vision, strategy and clear direction to retail staff/ motivate and retain team members
• Business development- pilot and coordinate all activities in accordance with strategy and objectives/ ensure business strategy is understood and deployed
• Visual Merchandising guidelines are respected/ Oversee day-to-day operations of boutique and solve operational issues with support of retail manager/ Ensure right level of stock of each category
• Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at lowest possible level
• Aviation
Al Khwarizme International
College, Abu Dhabi, UAE, 2017
Support Management Team in achieving store and KPI targets in order to meet overall organizational objectives
Tourism: Aviation
Boston Business College, South Africa, South Africa, 2004
• Support Management Team in maintaining high levels of profitability through control of discounts, general expenses, stock-loss, sell-through in order to meet profitability targets
• Support Management Team in managing the operational side of store as well as managing 25% administrative areas such as staff scheduling, coordination with suppliers
• Provide exemplary customer service at all times by following policies, providing product information, adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships
• Maintain up-to-date knowledge of competitors in order to identify our unique selling points (USP) thereby driving sales.
• Monitor and achieve category department performance with relevant KPI's
• Analyze the category business, propose and implement action plans to improve results • Set category performance target for the team and individual with Store Manager
• Be sensitive to competitors' trading activities and give feedback to Store Manager
• Client management
• Operations and visual merchandising
Professional HR management
Airport operations
Ticketing and reservations Amadeus and Sabre
Tourism
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