Senior Officer Grade II - Operations
UAE EXCHAGNE CENTRE LLC
مجموع سنوات الخبرة :15 years, 10 أشهر
Having Cashier Experience and there by having a detailed knowledge of retail and wholesale of banknotes with competent rates.
Promoted as Foreign Currency cashier in dealing all kinds of bank notes and fixing the F.C deals in a competent rates.
Promoted as the Branch Accounts Officer for quality control management.
Ensuring the implementation of Anti-money laundering policy & procedures of the company in the branch operations and reporting anomalies to the Chief Compliance Officer of the company.
Promoted as the Service Supervisor; to monitor foreign currency deals, remittances, and Branch operations.
Promoted as Assistant Branch Head to monitor corporate customers with regards to foreign currency and corporate remittances.
Current - Duties and Responsibilities
Leading the branch operations in the absence of the Manager.
Managing a team of staff members including operations, service, marketing, and support personnel.
Submitting periodic reports on branch activities and performance to the higher management.
Optimizing the asset management of the branch including cash purchase, holding, and sales.
Ensuring quality complaint redressal and customer service.
Ensuring the smooth run of the support operations and error-free completion of product cycles.
Maintenance of other assets including fixed and non-fixed including the branch, computer and systems.
Ensuring the security systems in the branch including cameras, security safe, and system controls.
Monitoring the marketing activities to both individual and corporate segments vis-à-vis corporate targets.
Managing staff rotation in the branch to ensure optimal nationality mix at all times with efficient management of duty times and leave days.
CORRESPONDENCE MBA - Master of Business Administration (Marketing) Pondicherry University, Tamilnadu, India.
BBM - Bachelor of Business Management Andhra University, Andhra Pradesh, India. Intermediate: Board of Intermediate, Andhra Pradesh, India.