Network Consultant
Raqmiyat - Deputed to HSBC
Total years of experience :25 years, 0 Months
• Successfully managed administration & maintenance of Regional Contact Center including
o Aspect - ACD with Contact, CTI, IVR, CE10, MI Servers for Call Center Unit.
o Aspect - Unified IP ePro (6.5cm03) Dialer systems with CTI \[DCPs & TAS\] Core Servers and Portal Servers for Collection Management Unit.
o Witness - Recorder System with Core Servers and Appliances for voice recording.
o Lane - Fax System with Message and Communication Servers.
o Regional Contact Center - BRP (Business Recovery Process) Testing.
o Networks (LAN & WAN) - Data (Cisco) & Voice (Nortel -VoIP, TDM), Audio and Video Conferencing and Soft-ex Ringmaster Call accounting Application.
• Received the award for the Projects of Nonet & OHGS!
• Handled key I.T. Infrastructure Innovation Projects like;
Title: NONET
Description: The technical feasibility and benefits of a Single HUB and Single Database for multiple countries HUB along with all other applications \{Transaction Server with CTI, IVR\} of the Core Systems with Group entities.
Title: OHGS
Description: It aimed at the three primary objectives
o Enhance the revenue-generating capability through introduction of latest group systems.
o Improve cost effectiveness through a more effective e-Business channel.
o Migrate to a common global operating/development platform.
Title: Cisco IP Telephone Network - Qatar
Description: It aimed to install IP phone for the regions and proposed the Cisco based IP telephony solution to address the telephony requirements in Qatar with the Cisco Survivable Remote Site Telephony (SRST) with Cisco Unified Call Manager (CUCM) with remote IP phones registered from DHO.
Title: Call Centre Transformation
Description: It was divided into 2 parts;
o Call Queue Redesign - Improve the centre’s efficiency through queue optimization, schedule adherence, and increased occupancy rates
o IVR Application - optimization of automated customer services
Notable Accomplishments:
• Successfully planned, designed & executed Infrastructure in Wired & Wireless Networking (Data & Voice)
• Efficiently completed a project of
o Cisco VOIP Telephone Network involving implementation of Call Manager Server, Routers, Switches, Phones, and Cordless Phones and PABX Systems.
o Cisco Aironet wireless network involving configuration and implementation of Bridges, Access Points, antennas etc.
• Pivotal in managing implementation of Infrastructure Elements like
o Switches, Routers and Security Products etc,
o Infrastructure Management & Monitoring Tools of IBM Tivoli.
o Security products of Check Point Firewall, Trend Micro (Virus Wall), VPN Solutions.
• Successfully planned, designed & executed infrastructure in Wired (UTP, STP, and Fiber Optic) & Wireless (802.11) LAN & WAN.
• Efficiently implemented
o Infrastructure elements like Cisco1111 Access Control Server, Cisco Catalyst Switches and Routers & Aironet Wireless Equipments.
o Infrastructure Management & Monitoring Tools of Solarwinds, Cisco Works, Web sense, etc.
o Security Concepts of Cisco PIX Firewall & Stonesoft’s Stonegate Firewall-IDs, VPN Solutions.
o Storage Concepts of ITArcserver and Backup Express, Data Keeper (Snap Appliance).
• Actively participated in project of Veritas Net backup, implementation of Net backup Media Servers, Tape Library, and Storage-Scheduling, monitoring to backing up of all Data Servers.
• Played a key role in the
o Pilot Project of Cisco VOIP Telephone Network.
o Implementation of MCS 7800 Call Manager Server, Routers, Switches, Access Points, Phones (Cordless).
• Handled implementation, maintenance & administration of:
o 100 Servers (Server Room, Backup Server room, and remote areas) All are (Compaq Proliant 3000, ML530 & HP Proliant ML570) running with Windows Platform, Application Servers (Lotus Notes 6.5), Mail Servers (Lotus Notes 6.5), Web Server (SQL), Proxy Servers (MS Proxy 2.0).
o The infrastructure of network backbone connected through Core witches (Cisco 6509) with Fiber Optic and Cisco Catalyst Switches with UTP-Cat 5 to entire LAN & WAN, Approximately 2000 Clients in entire network.
• Imparted training of Network (Front-end) concepts & troubleshooting to Helpdesk Technicians.
• Received appreciation letter from the United Nations
Handled installations & configurations, administrations of
• LAN & WAN with different Platforms like Windows NT 4.0, Novell Netware 4.x, and UNIX. And Workstations & all Network components like Hubs, Switches, Routers, etc.
• Various Model & Brand Servers (Compaq, IBM, HP, HCL) with different Configurations and required Protocols