Customer service Agent
Rak bank
Total years of experience :13 years, 6 Months
established policies and procedures.
•Daily reconciliation of trade bookings and trade matching.
Testing
•Understanding the CR allotted for every release and analyzing the requirements to prepare test cases for SIT
•Liaising with the BA and developers to understand and analyze the CR to create suitable test scripts for SIT
•Executing the necessary test cases using HP Quality center and Tradeflow.
•Identifying defects if any and assigning these defects to the Development team so that these can be fixed for SIT.
International Financial Reporting Standards (IFRS
Supporting the static data team to have right SSI’s updated in alert by getting them from custodians.
•Interacting with Claims Department for any receipt or pay offs due to late settlement of trades.
•Prioritizing the query raised by the Fund managers and resolving the issue as quick as possible.
•Attending calls on daily basis with top management in spoke location for updating them with causes of failing numbers and raising the concern’s which effects routine BAU.
•Supporting new Fund setup and being part of implementation.
•Process improvement activities such as settlement trackers for the custodians who aren’t sending settlement status through swift message. Liaising with them to activate the trackers which improves STP rate.
•Done with testing and gone live for new Paris clients which were merged with current process.
•Support other team members in participating in cross training and providing support and coverage during busy periods.
•Interacting with Reconciliation team on cash breaks and stock breaks and helping them to get it resolved.
•Interacting with risk management team on various claims over USD 25, 000 and monthly reporting for trades over 10 million (shares) being a regular part control.
•Liaising with local custody for account openings as per the requirement of the clients.
•Been part of system enhancement to have a check on various markets which are sanctioned and anti-money laundering activities.
•Handling check-list to check BAU on daily basis and to ascertain SLA is followed.
•Assist internal and external audit teams with their requirements.
•Perform processes primarily related to Financial Markets Regulatory On boarding
•Ensure adequate customer due diligence on new and existing customers to ensure that the bank does not become subject to reputational, operational or legal risks
•Preparing MIS report and running KPI’s to find the actual performance of settlement per day and reporting it top management.
•Releasing FX payments.
•Liaising with custodian for new account openings and verifying the various fees involved within this market.
Trade Confirmations
•Assisting BNP IP Trader’s located in Paris, London and North America in trade booking and matching.
•Trade booking on the request of trader for various products such as FX, bonds and equities.
•Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
•Liaising with the Accounting and Billing Departments to ensure the NAV reporting is accurate and on time.
•Assisting Back office team in Brussels, in case of issues in settlement disputes.
•Monitoring the trade bookings and executing the trade matching through CTM system by Omega.
•Liaising with IPA Banks in the event of issues of Certificate of Deposit and Commercial Papers.
•Liaising with fund managers in fund allocation upon the requisite of client.
•Preparing and maintenance of Daily and Monthly MIS for the activities handled in team.
•Monitor various spread trading opportunities and provide daily reports.
Finance analyst for fixed income settlements
MBA in finance
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