SK ALI AHAMMAD, Application Support Analyst

SK ALI AHAMMAD

Application Support Analyst

Systems MEA(Techvista)

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer Science & Engineering
Experience
9 years, 5 months

Share My Profile

Block User


Work Experience

Total years of experience :9 years, 5 months

Application Support Analyst at Systems MEA(Techvista)
  • United Arab Emirates - Dubai
  • My current job since November 2022

Supporting Compliance(SAS AML) and Risk products(SAS DMS).
Using SAS Enterprise Guide, Data Integration Studio and Management Console to fetch data, designing and scheduling new jobs for enhancement of the product feature.
Assisting the authorized Compliance Officer and MLRO in addressing all Compliance and AML technical inquiries.
Taking ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs and providing RCA.
Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution.
Assist with Client on-boarding, KYC verification and act as the primary point of contact between the business and clients.
Support Compliance Monitoring activities and participate in the investigation process for received alerts and risk events.
Ensure timely resolution of all Compliance and AML application technical issues.
Following up with core banking and other digital team on integration issues and finding the gap and providing solution accordingly.
Discussing with business for new requirement and coordinating with platform team to identify the impact, testing new change in UAT then preparing change ticket and implementing it into production following change management process.
Post deployment analyzing the impact of change and reporting to management.
Coordinating with project team.
Changing the queue and emp flag of the manual alerts and cases through back end update.
Preparing weekly report for system downtime, new changes implemented and application issues reported.
Aligning vendor on serious application L3 issues and working together to identify the RCA and applying permanent fix.
Writing SQL code to fetch ad hoc reports and debugging PL-SQL codes.
Participating with business on the discussion of new rules published by central bank, coordinating with platform team and implementing it as a new scenario to generate relevant alerts.
Monitoring alert generation process(AGP) and if crashed, doing rollback and re executing after corrective action.
Working with business on different types of reports(CTR, STR, CBWTR)
Analyzing application gap, performance issues and working with development team to improve the same.
Restarting the servers on weekly basis, releasing the disk space by archiving old logs.
Analyzing the rules for Risk Score discrepancies if any reported by business.
Scheduling jobs using crontab in unix.
Following ITIL process strictly for incident, problem and change management.

Sr. Analyst at Bank Of America - India
  • India - Mumbai
  • September 2022 to September 2022
Product Support Analyst at LexisNexis Risk Solutions(Accuity)
  • India - Mumbai
  • December 2019 to August 2022

Ability to handle international clients, mainly working with APAC & Middle East clients.
Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
Taking ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs and providing RCA.
Providing training to our customer on Fircosoft Compliance Products.
Designing data set configuration as per the client requirement to generate hits on PEP/EDD and GWL data to mitigate risk.
Writing rules to reduce false positive hits.
Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, batch jobs and databases.
Replicating the issues on local system for in depth analysis of the incident/problem.
Consult with users, management, and technical personnel to clarify business issues, identify problems, and suggest changes/solutions
Experience on web service call through SOUP UI & REST API
Configure the data set as per the business requirements to generate alerts on customer screening.
Testing on UAT as per the requirements and giving feedback to Devops.
Installing the application in our local system and replicating the issues for testing purposes.
Analyze production issues to determine root cause and provides fix recommendations to the development team.
Provide support to the business during day-to-day activities and ad-hoc requests
Create, develop, and track solutions to application errors reported
Note interruptions or bugs in operation and carry out mitigation / problem management
Excellent hands-on knowledge of Unix, Linux and Oracle environments
Extensively worked on requirement analysis, writing queries in Oracle SQL and PLSQL to retrieve, update data from tables according to the client’s requirement.
Developing PL-SQL procedures, functions, triggers as per the business requirement
Strong ability to network and establish contacts throughout the organization
Good time management skills - ability to thrive in high pressure or tight schedule
Strong ability to research and find technical solutions via technical community collaboration
High caliber team player, self-starter, and ability to work independently
Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
Ability to work with different teams to meet timely objectives
communicate effectively to all levels of client, vendor and engagement management

Support Engineer at Jocata Financial Advisory & Technology
  • India - Mumbai
  • July 2018 to November 2019

Ensuring that data is properly loaded by the ETL tool from source to target destination.
Extensively worked on requirement analysis, writing queries in Oracle SQL and PLSQL to retrieve, update data from tables according to the client’s requirement.
Running rules on the transaction data to generate AML reports (STR, CTR, CBWTR, CCR, NTR).
Developing PL-SQL procedures, functions, triggers as per the business requirement.
Creating user in Database & assigning Roles to the user.
Data migration using data pump.
Working on SQL Loader.
Checking logs on Linux server.
Proving report as per the requirement.
Good understanding and analysis of client requirements.
Knowledge on Unix shell scripting.
Scheduling of jobs through cron jobs.
Resetting User Id & Password in Application.
Generating Report using SQL query module.
Work on UAT for Testing.
Handling the team.
Experience in Customer support activities and Good in dealing with clients.
Restarting the server.
Deploying the patch on the server.
Worked on ITIL Process.

Software Engineer at Magna Infotech
  • India - Mumbai
  • April 2017 to December 2017
IT Support Engineer at Zealeers Technologies Pvt. Ltd.
  • India - Bengaluru
  • May 2014 to April 2017

DB level coding using ORACLE/PLSQL for Implementing business logic and constraints, Development.
Billing activity (Monthly, billing cycle).
Application, production support, customization, configuration.
Troubleshoot.
Extracts data from Database/MIS Reports data provide.
Provisioning system handling.
Operation job.
Interaction with the client.
Handle Daily process (EOD).
Monthly process.

Education

Bachelor's degree, Computer Science & Engineering
  • at Asansol Engineeering College
  • June 2012
High school or equivalent, Science
  • at D.N.C.L.V
  • June 2007

Specialties & Skills

UNIX Shell Scripting
SOAP UI
Apache Tomcat
Azure Data Factory
Azure Data Bricks
ORACLE SQL PL-SQL
Production support
application Support

Languages

Bengali
Expert
Hindi
Expert
English
Expert

Training and Certifications

Airlines Management (Training)
Training Institute:
AEC
Date Attended:
July 2011
Duration:
200 hours
Poject on Stock marketing and management using Oracle (Training)
Training Institute:
Micro-Pro
Date Attended:
July 2011
Duration:
60 hours

Hobbies

  • Playing Cricket,Spending time to my friends,Listening music.