Smitha Abraham

The main responsibility of the role is to assist the Chief Commercial Officer, the Sales team & the Marketing team whilst liaising with the different departments to facilitate the work.
 Environment is fast paced, dealing with high worth trade, corporate, government & individuals. The service level is extremely high and the role is both support and frontline.
 Arrange Interviews for positions handled in the commercial department. ( Sales, Marketing & Distribution)
 Maintain, file and update of employees’ records with Oracle HRMS.
 Maintaining and updating records and producing statistics on request for sickness and other absence.
 Assisting in general HR administrative tasks
 Maintain and update reimbursement statements
 Handle invoicing and maintaining a billing schedule
 Provide administrative support to Human Resource Department in all HR functions
 Update Time sheet for each staff in the department and submit to HR on monthly basis.
 Handling Staff travel in Commercial Department by arranging tickets and hotel accommodation along with preparation of Per Diems while on business travel.
 Requisition of Staff Business cards for Kuwait and Outstation Commercial staff.
 Requisition of Staff Uniforms for Kuwait and Outstation Commercial Staff.
 Responsible for the stock requisitions on Oracle Application for the commercial department, including letter heads, envelopes, uniforms and give away items.
 Responsible for Event management - Arranging of venue and ensuring all arrangements done for presentation, seminars and press meets.
 Handle the Government Projects letters (GP) and deal out with related communications.
 Assist the Chief Commercial Officer, Head of Sales and Head of Marketing, in preparing the meeting’s agenda and taking the minutes.
 Collect and file all the internal and external circulars, statistics, flights monitoring, uplifts and other technical reports.
 Collect the Sales Reports & Other Airlines Market Practice from the Corporate and Trade account Manager on weekly and monthly basis. Arrange proper filing and keep the data up to date for management use.
 Support in arranging data, documents and all material needed for events, presentations and workshops.
 Help out in preparing presentations when needed.
 Update the market information by sending emails to the local trade.
 Handle rebates quota after consulting same with the Key Account Managers.
 Support the Trade and Corporate accounts while the sales team is on the field
 Help in preparing letters of appreciation to the Trade and Corporate Accounts when achieving good results, on monthly basis, after consulting same with the key account managers, and send letters to encourage weak performance.
 Assist in handling professional communications with the agents, such as reply to letters and complaints related to Commercial issue, write letters regarding various discrepancies committed by the agents, renewal and discontinuation of deals given to the corporate accounts, etc. after consulting same the assigned key corporate & trade account managers.
 Contribute with local inputs and articles gathered from the sales team, handover same to the marketing department to insert it in the company News Letter Flyer.
 Mainly responsible for the Administration of the Commercial department including the Paper works, files, stationary requisitions, Stock Requisitions, Maintenance of the office

Create a calendar of marketing activities with due dates and work backwards to meet them within the budget and other constraints outlined below
 Follow up on design and execution of promotional materials including, but not limited to: brochures, posters, radio spots, billboards, TV spots etc…
 Maintain the tracer website:
 Create a monthly schedule of updates
 Update web content & Social Media pages
 Send out a monthly newsletter to subscribers
 With the Dasman PR Department, draft Press releases and other written material as needed or outreach campaigns
 Share in planning, implementing and evaluating PR plan
 Propose, select, order and prepare participant gifts/incentives
 Coordinate the preparation and printing of manuals and kits for: participants, health providers and project staff
 Proactively suggest and initiate new promotional ideas
 Arrange media events such as press releases and television interviews as directed by and in cooperation with the Dasman PR department
 Contribute to feasibility reports including suggesting future marketing activities and providing cost estimates
 Maintain record of PR expenses and report regularly to project manager
 Assist project manager and field operations supervisor as necessary
 Assist field-staff supervisors daily in processing biosamples electronically and preparing them for Tissue Bank
 Assist in health education plan, arrange lectures, print materials, arrange for sending text messages, etc...

JOB RESPONSIBILITIES AS AN AIRPORT CUSTOMER SERVICES AGENT
 In order to provide customer services and assist them in their needs.
 As the first personal contact between the Airline and its customers, portray QR image to the highest standards
 Constant liaison with Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers.
 Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.
 Resolving customer problems and complaints while on duty and to ensure that work is completed on a daily basis with all departments including Customer Relations to provide resolution for complaint handling
 Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, Boarding Gates etc.
 Greet and welcome passengers and to offer special attention to VIPs, CIPs, UMs, YPs, Disabled Passengers, Families etc.
 Answering the official calls for the Airport providing information regarding Visa enquiries and Baggage.
 Well verse in Reservation and Ticketing and assist passengers on their Bookings and Reservations.
 Coordinates handling of Company Materials/OCS and Records.
 Assists Duty Officer to handle company material and records.
 Liaison with G.H.A. for a quick processing of hotel and transfer
passengers.
 Needs to work in a shift pattern and must maintain friendly relationship with other colleagues.
JOB RESPONSIBILITIES AS AN AIRPORT COORDINATOR
 Assisting Airport Services Manager in his correspondences with the Head Quarter and liaising with the Town Office in Kuwait.
 Mainly responsible for the Administration of the Airport office including the Paper works, files, stationary requisitions, Stock Requisitions, Maintenance of the office.
 Main responsible individual in preparing all the Monthly Reports that need to be maintained and forwarded to Hub station
 Responsible to prepare the monthly reports for the station in order to report to Doha.
 Mainly responsible for Customer relations as to talk to passengers and please them and in case of a compensation liaise with the ASM and prepare letters.
 Provide efficient & effective HR service by ensuring timeliness in the different HR Functions, Government related services, Administration, and Training
 Serves as a primary point of direct administrative contact and liaison with different departments, individuals, and external institutions and agencies on a range of specified issues.
 Manage the implementation of HR policies & procedures within Qatar Airways & new acquisitions by providing the guidelines, tools for implementation & guidance on interpretation to ensure Qatar Airways maintains a high standard of discipline & organization.
 Support managers in dealing with complex people related issues.
 Maintenance of organizational charts.
JOB RESPONSIBILITIES AS A BAGGAGE IN CHARGE
 Given the task of Baggage Tracing in the office.
 Responsible to trace for passengers who have lost or mishandled baggage and inform each passenger on their status.
 Responsible to liaise with Doha in order to finalize the cases for passenger on regular basis.
 Responsible in preparing the Monthly Baggage Cost report for the station

Assisting travel manager with client bookinsg for air tickets and hotel