credit control supervisor
CORYS BUILD CENTRE LLC
Total years of experience :15 years, 8 months
Led a team of credit control specialists in managing the credit and collections process for a diverse portfolio of clients.
Conducted regular credit reviews and risk assessments, providing actionable insights to senior management for decision-making.
Collaborated with sales and finance teams to assess credit risks and establish credit limits for clients, ensuring minimal exposure to bad debt.
• Taking a proactive role in managing and collecting debts of company debtors.
• Having close liaison between the credit controller and the sales department so that credit issues are resolved smoothly.
• Reviewing credit application and references. Check customer credit rating with AECB before setting credit limits.
• Maintaining contact with clients to ensure invoices are clear for payment.
• Chase overdue Invoices by telephone, email & letter within agreed timescales.
• Send out monthly client statements/letters as may be agreed from time to time.
• Negotiate repayment plan when necessary.
• Resolve all issues raised internally and externally around outstanding Invoices.
• Posting and allocating daily receipts to accounting systems.
• Producing monthly Aged Debtor reports.
• Propose write off irrecoverable receivables.
• Highlighting problem customer to credit manager.
• Assessing company risk.
• Referring debt to third party collection agency when necessary.
● Follow up of accounts allocated and update information into system available.
● Ensure contact is made daily to the defaulted customers.
● Follow up and negotiate on overdue payments.
● Preparing and maintaining the Settlement approval from Bank for accounts
which needs waiver and want to settle the accounts.
● Identification and timely follow up of No contacted /Skip Cases.
● Field visits on non-contactable cases.
● Going on Field visit with collector officers If required.
● Thorough understanding of Banking practices and law. Good understanding
of product & services.
● Good understanding of broader regulatory environment including relevant
codes of conducts.
● Professional knowledge of internal & external communications disciplines.
Promoting India based Domestic Banking Unit with NRE/NRO/FCNRs, Fixed Deposit & Saving Accounts.
Meeting the customers, understanding their needs & explaining them the features of the NRI Banking product offered by the HDFC bank.
Acquiring new NRI Clients & scheduling appointments.
Targeting High Valued NRI Clients for Investments & to generate revenue for the bank.
Maintaining good relationship with the customers & providing professional customer service.
Maintaining good relationship with Money Exchange companies & thereby ensuring references from them.
Cross-selling insurance, Mutual Fund & Home loan to increase revenue for the bank.
Confirm to KYC norms & AML compliance.