Sr Recruiter
Headhunters HR Pvt Ltd
Total years of experience :20 years, 9 months
Headhunters HR Pvt Ltd
November 2013-Till Date
Profile
• Meeting Timeliness & Quality standards on the Recruitment front.
• Interaction and Liaising with the clients (new and existing) and detailed understanding of their various requirements in order to provide optimum service.
• Evaluating the best available resource options, like Headhunting, Internal Database, Job Portals etc. to get the right profiles matching the requirements at the shortest possible time with least cost implications.
• Screening profiles as per client's assignments.
• Detailed Validation of candidate's profile over the phone
• Preparing interview schedules for the short listed candidates.
• Coordinating the entire interviewing process from resume screening to offer making.
• Coordinating the rounds of Technical & HR Interview.
• Independently handling the clients,
• Interactions with the clients on a daily basis for the mandates given
• Taking timely and appropriate feedback from the client
Ability Unleashed: Recruitment Consultant for Mid & Senior level positions-
April 2011-April 2012
Profile
• Meeting Timeliness & Quality standards on the Recruitment front.
• Interaction and Liaising with the clients (new and existing) and detailed understanding of their various requirements in order to provide optimum service.
• Evaluating the best available resource options, like Headhunting, Internal Database, Job Portals etc. to get the right profiles matching the requirements at the shortest possible time with least cost implications.
• Screening profiles as per client's assignments.
• Detailed Validation of candidate's profile over the phone
• Preparing interview schedules for the short listed candidates.
• Coordinating the entire interviewing process from resume screening to offer making.
• Coordinating the rounds of Technical & HR Interview.
• Independently handling the clients,
• Interactions with the clients on a daily basis for the mandates given
• Taking proper download with regards to the mandates.
• Taking timely and appropriate feedback from the client.
Payroll & Benefits: HR Operations-Profile
• Absconding Process-
* Handling complete absconding process for PAN India Employee, like- sending mailers & letters, co-ordination with HR managers for status, termination on system,
* Generating & presenting Six Sigma MIS of Absconding Process
Achievement: ➢ Revamped the absconding process leading to termination within 19 days instead of 26 days.
➢ Cost saving due to reduction in the warning letters send to the emp .
• Relocation Process
1. Maintaining Relocation tracker
2. Generating and Sending Relocation letters to employees.
3. Providing input to the compensation team for the payout of Relocation allowance
Achievement: ➢ Automation of the relocation process
HR Helpline Experience
➢ Handling 16 help lines, where employee PAN India log in their quires related to salary, benefits, claims, personal details, Income tax, Investment declaration, Full and Final settlement, PF, Reimbursements, Space Mgmt., Mediclaim, FCP, Vendor mgmt. Leave & attendance.
➢ Managing the Team of Process leaders, Associate, Executive and Contract staff to resolve the HR helpline queries
➢ Managing the Daily productivity & Quality of the tea
➢ Providing feedback on the quality score to the team
➢ Generating and Presenting Six Sigma MIS on monthly basis
Achievement: ➢ Achieved the Best Team Award for year 2008
Exit Helpline: Handling exit helpline solving queries and issues of exit employess.
Payroll Process
1. Providing Salary break up to payroll team on the basis of the input received with respect to promotion, salary revision, redesignation etc
2. Generating and sending promotion, salary revision, redesignation and confirmation letters to the employees
3. Updating the Pace (intranet used for employees) with details pertaining to salary breakup and promotion /redesignations.
4. Updating the Leave/Official duty details on pace
➢ Automation of letter updation & Formation of the letters send to the employees.
• Handled Retention Project.
1. Handling call center outscore team to retain general & HNIcustomers who wanted to surrender the policy.
2. Managing the quality of retention calls of call center execs
3. Providing feedback on quality of call taken
4. Taking mystery shopping calls to check the quality & information standards of execs
5. Planning & implementing new strategies for increasing retention percentage
6. Generating & presenting Monthly MIs.
• Launched the Project of Special Service For HNI Customers by Escalation Team & Successfully accomplished the project
1 Handling escalations forwarded of irate customer's which are not resolved by different channels
2 Tracking Process Gaps & Implementing suggestions for process improvement
3 Identifying Training needs at the Call Center
4 Conducted responsibility of handling the team of Process Leaders in the Absence of Assistant Manager in Team
5 Quality Projects.
➢ Handling quality project by analyzing Customer service quality standards & providing feedback for its improvement
➢ Monitoring & Rating calls for the Team leaders of Call Center &Providing them weekly feedback
➢ Providing Team Leaders with product knowledge & guiding them to handle escalations better.
➢ Conducting mystery shopping for Call Center agents & team Leaders
➢ Script making for Call center execs
➢ Certifying Call center executives as capable for taking calls
➢ Conducting recognition & rewards for Call center execs
Achievements
➢ Achieved Roking Rokiees Award for Best Performer for August, September, October, November and December 2006
➢ Achieved Howzatt Award for Providing Exceptional Performance for Year 2006-2007.
➢ Achieved Best Service Idea Award for Year 2006-2007 Suggesting New Process which helped in Reducing Cost for the Process & also beneficiary from Customer's Point of View & reducing the volume of repeats
➢ Achieved Best Service Ambassador Award for Year 2006-2007
Hutchison Essar Ltd, Mumbai (March 2003-August 2006)
Customer Service Executive-Corporate Relations:
1. Handling Queries and assisting all corporate and premium customers of Hutch.
2. Working on assist desk, which involves: ➢ providing guidance on product knowledge to executives, monitoring workflow and breaks taking escalations,
➢ Coordinating with different departments etc.
➢ Taking follow up if required of escalation to ensure that issue is resolved and not repeated. Budding and Training new executives
➢ Achieved Award for Consistency Toward Accurate Tagging from Hutchison Essar Ltd. (Hutch) .for June 2003 - Dec 2003
➢ Achieved Best Performer Award from Hutchison Essar Ltd. (Hutch) for June 2004
➢ Achieved Best Quality Performer Award from Hutchison Essar Ltd. (Hutch) for July2004.
➢ Achieved Best Quality Performer Award from Hutchison Essar Ltd. (Hutch) for July2004.
➢ Achieved Best Customer Care Executive Award from Hutchison Essar Ltd. (Hutch) for July 2004.
➢ Achieved Best Performer Award from Hutchison Essar Ltd. (Hutch) for October 2004.
➢ Achieved Super Performer Award from Hutchison Essar Ltd. (Hutch) for September 2005.
➢ Achieved Best Quality Performer from Hutchison Essar Ltd (Hutch) for October 2005
Jet Airways Ltd (Jan 2001-Sep 2001)
Ground Staff: Profile
1. Assisting Passengers while boarding in flights and while departures Screening,
2. Frisking, In flight Checks and other Ladder Duties
➢ Post Graduation Diploma in Human Resource Management From NMIMS (NarseeMonjee Institute Of Management Studies) - Mumbai 2010-2012.
Ms Office, Excel, Word, Power point, Dos, Foxpro ➢ DIPLOMA IN WEB DESIGNING. Hmtl, Dhmtl, Java Script, Photoshop, Flash, Dream weaver, Vc Script, Front Page ➢ Knowledge of Typing.
➢ M. A. Economics Mumbai University 1998-2000
➢ B.A. Economics Mumbai University 1993-1998 Have also achieved Social forum Award for securing highest marks in Sociology for year 1996-1997