Retail Operations Manager
Sports Corner
Total years of experience :17 years, 5 Months
My Job responsibilities include:
Manage the retail sales & warehouse operations of the Company, ensuring that agreed customer service standards & respective revenue & throughput targets are achieved or exceeded, while at the same time managing costs within budget, Recruitment of New Staff.
Responsibilities:
Responsible for the development & articulation of the vision & strategy for the regions/stores
Responsible for ensuring that the revenue targets for the stores are achieved or exceeded.
Motivate & challenge Area Managers to achieve sales & profit results.
Communicate store operations strategy & ensure its consistent execution
Responsible for all aspects of the warehousing & distribution function for Sports Corner business, ensuring an effective & efficient operation, service levels are met or exceeded & all activities are carried out within the financial budgets agreed with the Brand principals.
Champion the highest level of customer service across the retail business.
Ensure an exceptional level of store merchandising standards are executed across all stores
Establish and maintain a successful work culture. Recruit, retain, and develop an effective regional/store/warehouse management team. Coach & mentor store and warehouse management to facilitate their professional and personal growth.
Determine annual regional/store budgets in collaboration with Regional Management and other senior executives
Work with other senior executives to drive key initiatives within the business
Oversee the development of clear processes to control shrink resulting from customer and staff theft, poor administration, and damage to displayed and stored merchandise
Oversee the development and implementation of standards of best practice throughout retail operations
Proactively monitor warehouse and regional/store performance taking remedial action and implementing operational improvements as necessary
Clearly and consistently communicate retail priorities and objectives to the regional/store management team through the Area Manager Monthly Meetings
Understand the changing retail landscape in order to take advantage of new opportunities
Implement continuous improvement projects
Review and agree with the General Manager, Chief Financial Officer and Managing Director the merchandise price points to reflect the brand values and local competition
Achieve and exceed all assigned Targets
Working for Apparel group, one of the largest retailers in the Gulf with branches in U A E, Qatar, Oman, Bahrain, Saudi Arabia, and Kuwait with Major brands like Aldo, Nine West, Kenneth Kole, Sketchers, Call It Spring
Charls & Keith, Tommy Hill figure, Dune, MBT etc.…
My Job responsibilities include:
Manage the retail sales & warehouse operations of the Company, ensuring that agreed customer service standards & respective revenue & throughput targets are achieved or exceeded, while at the same time managing costs within budget, Recruitment of New Staff.
Relationships with:
• General Manager:
Monthly meetings to discuss company performance and to discuss future strategy
Regular meetings to update the M.D. with new future initiatives and any outstanding issues and action planned to address the same. Formal personnel performance reviews every 12 months
• Brand Manager:
Regular meetings to discuss new promotional activity and the performance of previous promotions as they relate to the stores. Discuss feedback from store personnel and customers
• H.R Manager:
Monthly meetings to discuss new store management and supervisory appointments
• Area Managers & Store Managers
Monthly meetings (Area meetings) to discuss current store performance, future collections, and new operational processes. Regular meetings to discuss regional and store performance in relation to budget, adherence to current policies and procedures, staff and security issues
• Warehouse Manager
Weekly meeting to discuss any distribution or staff issues, new practices and any planned investment
Regular meeting relating to the delivery of merchandise to the stores
Formal personnel performance reviews every 6 months
• Visual Merchandiser:
Weekly meeting to determine how new stories can be displayed to maximum effective.
Selecting, training, motivating and developing staff;
Monitoring health and safety, environmental health and legal requirements;
Ensuring that Store premises are maintained to company and legal standards
Monitoring the business performance of Stores and setting and achieving Sales targets;
Broadening awareness of market and competitor activity.
Guide and coach the Store Managers/ Supervisors in managing the store efficiently.
Seek to improve the staff awareness of stock loss and ensure procedures of reducing shrinkage are implemented
Prepare the Budget for the Stores under supervision.
Report the needs of the stores and follow the requirements.
Daily Weekly Monthly Sales Reporting.
Meet the employee grievance.
Should follow the slow and fast moving merchandise
Maximize sales and exceeds areas sales target
Ensure Space and stock managements
Plan and organize key promotions events
Monitor the sales performance of the events/promotion and highlights area for improvements
Supervise the visual merchandising of the stores. and drive high commercial standard of visual merchandise in conjunction with the visual VM team, this is including the window display and store entrance
Initiate and promote high standard of in store training.
Ensure that daily briefing s is carry in all the area of responsibility.
Conduct a yearly employee appraisal followed by coaching and directions.
Ensures that area of responsibility are fully compliant with required administrative Ensure a comprehensive stores operations visits based on regular planed schedules, action plan and follow up on given tasks.
Ensure efficient customer service and seek for opportunity to improve customer satisfactions.
The role is responsible to efficiently manage store operations and sales contribution through maximizing every
Opportunity to drive sales
Reduce stock loss and maintain cost controls. The position in-charge in delivering the highest levels of motivation and
Development of team members and store compliance of all the brand's standard operating procedures (SOPs).
VISUAL MERCHANDISING:
Checks and monitors standards application of in-store visual displays
Follows brand/lay-out guidelines correctly in order to deliver brand values
Ensures up-to-date "look" of window displays along with the Assistant Manager
Drives and heads sales floor presentation, housekeeping and replenishment principles as per brand standards
Ensures that guidelines and standards for visual presentation and store appearance are being followed
STORE OPERATIONS:
Ensures systematic flow of work and operations
Ensures cleanliness and orderliness and proper stocking of items with regards to health and safety
Ensures daily bank deposits, petty cash control and liquidation
Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences
Double checks stock transfers and inventory documents
Re-checks customer item return/exchange/discount/promo transactions
Heads the periodical/yearly store inventory/stock-taking
Supports management decisions, requirements, expectations
Commits to follow and observe all store policies, rules and regulations
STAFF MANAGEMENT AND SUPERVISION:
Responsible in efficient supervision and administration of all store staff
Ensures delivery of highest standards of in-store training including weekly communication meetings, regular debriefs,
product knowledge and on-job trainings
Recommends staff areas of training needs and ensures that these are addressed through training and development
Monitors staff performance and identifies potential employees to be put under development programs
Worked as Department Manager in Marks & Spencer in Various department in the store. (Ladies Fashion, Kids, Men's fashion & Food)