Business Analyst
ABB
Total years of experience :20 years, 10 Months
Manage IS Application (mainly SAP Order Management) to ensure process improvements for the newly opened Regional Distribution Centre (RDC).
Collaborate closely with Business and IS organizations on improvement requirements and associated implementations.
Coordination and project management support on future improvements initiatives.
Manage all UAT and cut-over activities related to all Information Systems projects.
Analyze, manage, co-ordinate various projects and drive the change management for the order fulfillment business processes within NAM (US and Canada).
Evaluate and suggest enhancement requests for streamlining and improving the business process.
Align and integrate with Procurement & Sourcing, Logistics, Materials Management and Credit Management functions to support segments operations.
Provide input to the business case and return on investment.
Mentor and educate the 'Process Champions' in the different locations to implement best practices.
Identify the potential risks and take necessary actions for their mitigation.
Ensure SOX compliance by implementing automated controls.
Rollout projects for various segments within Schlumberger which involve:
o Mapping of the business requirement
o Creation and validation of the organizational structure and related master data.
o Functional configurations related to sales and distribution, pricing, credit management and tax computations.
o Testing of the configuration and user training,
o Developing and maintaining process documentation.
o Finalization of go-live set-ups and change management.
Facilitate mergers & acquisitions in terms of system integrations.
Close collaboration with the technical and Change and Release teams related to the elaboration and enhancement of O2C, P2P and financial reports.
Working in international teams, I took part in various SAP implementations around Europe.
Good knowledge of SD configurations with Master data and Order Management.
Provided SAP SD expertise and project implementation support for the sales, billing and distribution function
for customers in the Oil & Gas and automotive industry.
Prepared the functional specifications according to the business requirements.
Functional customizing and configuration.
Prepared test scripts, conducted integration testing.
Delivered training sessions to end users.
Prepared, updated and reviewed all training materials.
Post go-live support after implementation
Delivery of an excellent customer service and support standard
Coaching and mentoring activities .
Team leading and coordination of activities.
Responsible for new partner recruitment into the Oracle program and existing member renewals.
Account Management for small and medium-sized partners in Germany.
Drive the Oracle partners adoption and engagement in major Alliances & Channels business initiatives.
Assist and encourage existing partners to generate Oracle revenue by helping them to avail of their partner
entitlements.
Maintain and improve the partner satisfaction rating.
Built and maintained a good relationship with other LOB’s (Oracle University, Oracle Channels, Value
Added Distributors).
Coaching and mentoring activities within the team.
Provided 1st level technical support, to German customers having issues with Canon device/software.
Symptoms analysis and use of troubleshooting methods to solve the underlying problem.
Operating with Tech Team’s best practices to deliver an excellent customer service and support standard.
Used and maintained company’s knowledge base.
Mentoring and training activities for new employees within the team.
Planning and organizing final travel packages.
Promotion and marketing responsibilities connected with the business.
Constant update of the agencies catalog, the supplier and customer database.
Getting feedback from our customers.
Dealing with customer queries.
Reservations for hotels, flights and cruise lines received by phone, email, Internet and fax, using reservation systems (Thomas Cook, Neckermann, Der-Tour, TUI).
Improve the image and customer satisfaction rating, so the agency can firstly better attract repeat business and also add new business.
Handling correspondence with our abroad partners (German, Austrian and Swiss travel agencies).
Planning and organizing circular tours for the abroad agencies.
Participating in the contracts negotiation process.
Maintaining timelines with our local suppliers (restaurants, hotels, transportation, duane) in order to deliver best services to our tourists
Updating the supplier and customer database, on a regular basis
Travel coordinator:
Supervising the guides and drivers during the circular tours.
Facilitating for the smooth and easy travelling of the customers by providing all kinds of services.
Performing quality control by monitoring satisfaction ratings.
