Head of Institutional Quality Review
Ahlia University
Total years of experience :5 years, 2 Months
Managed multiple quality projects as per process-driven Quality Management System (QMS) and executed planned actions in collaboration with the Quality Assurance (QA) Team; ensured staff readiness for external quality reviews.
Alongside, performed and achieved the following from work experience:
1. Served as a key QA representative during quality reviews conducted by NAQQAET, Bahrain. Contributed extensively towards the overall success of these reviews.
2. Coordinated quality projects with International Universities like PhD Programme with Brunel University, U.K as per British Quality Assurance (BQA) criteria.
3. Identified clear project goals with prospects and worked extensively towards tracking actions and deliverables of project teams to bridge the communication gap amongst cross-functional teams.
4. Supervised and tracked QA personnel administrative activities and performances through detailed action plans with clear focus on project objectives, scope, timeline and milestones.
5. Developed operational plans to support the long term organizational strategic goals and assisted the management to measure actual deliverables with targeted Key Performance Indicators (KPIs).
6. Facilitated QMS implementation to fulfil local regulatory and Malcom Baldridge quality criteria by participating with the management and liaising with external experts in consultation sessions.
7. Addressed non-conformity issues and risks impacting project performances to the management through Quality Enhancement Plans, followed by suggesting corrective and preventive actions.
8. Analyzed data extracted through surveys, QA reports, documentation, etc. to proactively support management in decision-making and to ensure projects execution as per required quality standards.
9. Trained QA staff on project management and effective handling of QA tasks and practices. Provided orientation to fresh staff on QA practices at institution.
Analysed data for review purposes, organized quality events, acted as central hub for documentation and reported to Top Management.
Alongside, performed and achieved the following from work experience: ¬
1. Assisted QA Director with key activities during quality reviews conducted by NAQQAET, Bahrain.
2. Facilitated in developing QA Plans and implementation of actions. Alongside, supported QA, Director with quality reviews on academic programmes through self-assessment, data collection and analysis, research applications and continuous improvement activities.
3. Facilitated QA team by preparing detailed guidelines and action plans for each QA Project.
4. Disseminated best quality practices and actions by interacting continuously with staff and evaluating their performance and commitment to key deliverables as part of Performance Management System.
5. Achieved QA objectives and created detailed project plan with well-defined tasks, milestones and specifications to communicate project status and progress to the management.
6. Prepared QA documentation based on latest research studies and benchmarking. Subsequently, liaised with external experts to develop quality manual and identify key deliverables to achieve operational goals. Maintained up-to-date documentation archive on SharePoint.
7. Generated QA reports on timely-basis to proactively support the management in decision making.
8. Originated quality evaluation checklists used as standardized technique to conduct internal quality checks to support QA operational goals and long term strategic plans.
9. Documented, tracked and reported institutional performance excellence achieved in all quality reviews and assisted QA, Director in implementing Teaching and Learning Plans to support academic goals.
10. Organized QA events and awareness campaign to support management in enforcing a quality culture.