Information Systems Project Manager (IS Project Manager)
AGC Networks LLC
Total years of experience :18 years, 3 Months
Handling AV projects, Avaya Unified Communication projects, Networking Projects, Data Center virtualization projects, Polycom Video Conferencing projects, IT Integration projects
Managing the support requests and troubleshooting the same around India, Srilanka, Bangaladesh etc. Taking care of the service delivery responsibilities. Managing all service partners to deliver prompt and quality service to end customers. Installation and implementation of Polycom products and services . Specialised in
1. Real Presence Collobaration Server( RMX)
2. Real Presence Access Director (RPAD)
3. Converged Management Application(CMA)
4. Content Sharing Suite(CSS)
5. Cloud Axis
6. Video Border Proxy(VBP)
7. Recording Server(RSS)
8. Realpresence Resource Manager( RPRM)
9. DMA
11.RPX
12.OTX
13.HDX
14.Group Series(GS)
Polycom - Microsoft unified solutions.
Polycom - Cisco Unified solutions,
➢ Currently Working as Technical Account Manager (External Post) with Polycom (Market Leader in Video conferencing solutions) from 8 July 2007.
➢ Elite Service Engineer
➢ Implemented Video border proxy in Accenture, Bangalore.
➢ Completed VC project implementation in Etisalet DB.
➢ Implemented and Managing the Video infrastructure for Bharti Airtel and Reliance.
➢ Currently Managing the Video Conferencing Project of Reliance Communications Ltd.
➢ Implemented Video Conferencing Solutions for Share Khan
➢ Implemented Video Conferencing Solutions for Bank of India
➢ Implemented Video Conferencing Solutions for Infosys.
➢ Managing the complaint tickets on Tier 2 level, generated by Polycom Channel partners and end customers in Asia Pacific.
➢ Support to call centre located in Malaysia.
➢ Training channel partners and customers.
➢ Provide Implementation strategy for new Video Products.
➢ Worked as Technical Support Engineer in Wipro Infotech- providing service to GoldMan Sachs from 4 January 2007 to June 2007 end.
Managed MGC 100, MGC 50 and MGC 25 and more than 100 Endpoints of Goldman Sachs globally from Goldman Sachs campus in Bangalore. Lead the support for VC Operations transition from US, UK and Singapore.
• Worked as Team Leader Video Conferencing services for Reliance communications during the period of 2003 June 5 - 2006 December
1. Specialized in Multiparty Conferencing Units and call servers
RMX4000, RMX 2000, RMX 1000, DMA 7000, CMA 4000/5000
MGC 100, MGC 50, MGC 25
V2iU Series ( Firewall), RPAD
2. Administrative knowledge in Video Endpoints
HDX Series
VSX Series
QDX Series
Group Series
3. Administrative knowledge in Real presence and Tele presence solutions
TPX series
RPX series
OTX series
Achievement:
➢ Achieved "Star Bravo- Asia Pacific" particularly for dealing with Technical Issues under gone in Reliance
➢ Achieved "Star Award - Asia Pacific" particularly for completing the UC solutions implementation in Infosys.
➢ Rewarded by Reliance Communications for the excellent performances in Video conferencing services.
➢ Rewarded as the Best Employee for the performance related to the booming business of Public Call Offices (PCO)
➢ Created biggest video conferencing in world during 2006 in terms of number of participants at 384 Kbps, no: of participants taken into conference where 200. Although other service provider held a conference with 250 participants the bandwidth provided was less. And the conference provided by us was largest in terms of no: of participants and bandwidth in India.
➢ Achieved special attention from business in trouble shooting of Video network and Video End Points.
➢ Repeated the world record of operating a conference of 384 Kbps conference with 217 locations, in 4 conference bridges and been appreciated by Shri.Anil Dhirubhai Ambani through mail. This conference was held for our prestigious customer Nicholas Piramel. In this conference 120 locations in 2 bridges were single handedly controlled by me.
Worked as a Service and Marketing Executive with Kerala Surgical Equipments Pvt Ltd for 6 months.
Job Profile: Promoting the sales of electronic surgical equipments like ECG monitors, Pulse oxymeters etc.
10+2+3 of regular education
Diploma in Applied Electronics Model Polytechnic, Badagara. Institute of Human Resource Development 1999-2002
P.D.C Cochin College, Cochin. Mahatma Gandhi University 1997-1999
LEVEL INSTITUTION UNIVERSITY YEAR S.S.L.C CCPLM Anglo Indian High School, Cochin. Kerala Board of Public Examinations 1996-1997
