Project Manager
IBM India Private Limited
Total years of experience :19 years, 1 month
Major Responsibilities:
• Leading overall 3 programs, 8 projects and 40+ resources where I am responsible for estimating/forecasting, resourcing, process / deliverables quality reviews, test design, test plan, test script creation, test execution and implementation of large and complex projects spanning multiple applications and multiple releases using Testing productivity tools.
• Using Quality Center extensively throughout the project lifecycle from release planning to test planning, test plan creation, test execution and progress reporting.
• Following up any outstanding open test risks / issues. Managing the gathering of results. Compiling test metrics for management.
• Reporting to senior managers on progress and issues. Identify test approaches that optimize the delivery schedule.
• Maintaining contact with client for purpose of prototype or design evaluation and adherence to acceptance testing procedures.
• Determine and communicate project time lines based on resource availability and desired business delivery dates.
• Report on project status, keeping all stakeholders apprised of status, issues, and scope changes.
• Insured all project questions were answered and managed all project processes, ensuring customer satisfaction and maximizing revenue stream.
• Participated in BRD reviews and walk through, project JADs, maintained documentation for all teams in my group and all projects, facilitated periodic project specific meetings with stakeholders for status and issue resolution, and produced meeting minutes
• Preparing/reviewing Daily metrics which contains ambiguities found, test cases prepared, test executed on daily basis and reporting it to IBM transition managers and discussing it during daily calls with MetLife and IBM senior managers.
• Counseled project team and subcontractors to develop an acceptable, turnaround delivery plan for a troubled project in order to meet customer timetable.
• Insured all project questions were answered and managed all project processes, ensuring customer satisfaction and maximizing revenue stream.
• Provided the final decision on all of the project activities, ensuring profitability and consistency.
• Responsible for the development of new services and license business opportunities in the assigned region.
• Develop project estimates with client project manager and manage project work plans.
• Maintained the customer’s existing revenue spend and strategically up sell additional products and services.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.
• Participated in governance process, reported testing progress/test results, conducted triage meetings with business/BAs, development, project management and test teams to prioritize & close defects in a timely manner.
• Developed and maintained the Quality Assurance Program Plan and implemented the documented quality and testing policies, plans, and processes to support the plan.
• Planned, organized, conducted, documented, and tracked- through closeout of the resultant findings - formal and informal quality reviews and software testing activities.
• Reviewed manuals, plans, procedures or other quality-related documents to implement quality. Evaluated quality results of activities.
• Reviewed work and deliverable products for compliance with applicable work or contract instructions and criteria, standards and approved procedures, making technical comments and recommendations as appropriate.
• Participated in verification of project work and contract products (requirements, designs, project plans).
• Managed program level end-to-end testing spanning several projects/internet applications to make sure all the integration points was working per business processes/requirements.
Major Responsibilities:
• Led a team of 10+ employees for a US based Insurance Company ‘The Hartford’, managing a portfolio of around 100+ applications and new projects enabling web processes which led to reducing the turnaround time by half in for better customer satisfaction ratings for the client with IBM Lotus Domino, DB2, Oracle and testing tools and methodologies.
• As a Lead, my role is to gather requirements, estimate using client provided estimation tools, prepare/review software requirement specification, design document, test cases.
• Design and develop new Lotus Notes databases. Support/Maintain existing Lotus Notes applications of our client. It also involved On call support, server log monitoring, incident management, production move, access control.
• Efficiently led team and responsible for delegating work to the team members, monitoring team performance through timely feedbacks, thereby, ensuring overall team productivity and quality.
• Supported Product, Engineering, Design and Business Partners in driving projects and tasks to completion on schedule and to spec.
• Determined road map dates based on metrics and priorities. Provided Executive level summary of Project Plan and weekly status.
• Interacting with the team members for the mutual benefits in the project while interacting with the customers on their projects for providing technical advises & feedbacks, creating high-level requirements report and gap analysis during the development phase.
• Led development & test team in both India and US with single point of contact and Decision making
• Planned and managed in-house testing activities included all aspects of test plans, test cases, integration, functionality and system testing.
• Involved in regression testing, quality assurance for emergency patches and major releases.
• Coordinated with the client’s team for testing and installation activities
• Wrote programs to test data quality for load system, and to report and exclude faulty records on data warehousing.
• Hands on experience on server migration and new application server set-up (HA and DR server) and database migration from Lotus Notes 6.5 to 7.
• Coached, guided and motivated the team to practice efficient programming skills and there by achieving a 95% success rate in meeting the project deadlines.
Major Responsibilities:
• Designed and developed new Lotus Notes applications as per client specifications, including providing effort estimation for billing purposes, preparation of technical design documents, coding, testing, and issuing deployment instructions to the deployment team
• Support existing Lotus Notes applications, including performing routine maintenance activities, technical trouble shooting, executing changes as per client requirements, and providing advice and guidance to clients as required.
• Ensure applications are compliant with internal audit and ASCA requirements and GNA on data warehousing.
• Provided technical directions and code reviews to programmers
• Conducted end user training for Lotus Notes R 6.5 users.
