Total Years of Experience: None
June 2014
To Present
ENTERTAINER
Location :
United Arab Emirates
February 2012
To Present
ENTERTAINER
at the entertainer
Location :
United Arab Emirates
• Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
• Implement Customer service processes for each product/app.
• Monthly reporting
• Ensuring FAQ & Rules of use were updated.
• Recruitment for growing team
• Staff training on in house systems and CS processes.
• Daily management of outsourced Live chat team
• Setting daily KPIs for team
• Team reviews
• Planning for future app/product launches
• Setting up and managing our company BOT
• Scheduling for customer service cover 24 hours a day.
• Working closely with all departments in the business to ensure maximum customer support is provided.
• Social Community management.
• Monitoring the tools needed to offer the best support to our users and merchants.
• Implement Customer service processes for each product/app.
• Monthly reporting
• Ensuring FAQ & Rules of use were updated.
• Recruitment for growing team
• Staff training on in house systems and CS processes.
• Daily management of outsourced Live chat team
• Setting daily KPIs for team
• Team reviews
• Planning for future app/product launches
• Setting up and managing our company BOT
• Scheduling for customer service cover 24 hours a day.
• Working closely with all departments in the business to ensure maximum customer support is provided.
• Social Community management.
• Monitoring the tools needed to offer the best support to our users and merchants.
December 2009
To July 2011
Store Manager
at Action Impact Events LLC
Location :
United Arab Emirates
May 2007
To October 2009
Global Customer support
at Adams Kids UK
Availability: One-month notice.
•Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
•Implement Customer service processes for each product/app.
•Monthly reporting
•Ensuring FAQ & Rules of use were updated.
•Recruitment for growing team
•Staff training on in house systems and CS processes.
•Daily management of outsourced Live chat team
•Setting daily KPIs for team
•Team reviews
•Planning for future app/product launches
•Setting up and managing our company BOT
•Scheduling for customer service cover 24 hours a day.
•Working closely with all departments in the business to ensure maximum customer support is provided.
•Social Community management.
•Monitoring the tools needed to offer the best support to our users and merchants.
•Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
•Implement Customer service processes for each product/app.
•Monthly reporting
•Ensuring FAQ & Rules of use were updated.
•Recruitment for growing team
•Staff training on in house systems and CS processes.
•Daily management of outsourced Live chat team
•Setting daily KPIs for team
•Team reviews
•Planning for future app/product launches
•Setting up and managing our company BOT
•Scheduling for customer service cover 24 hours a day.
•Working closely with all departments in the business to ensure maximum customer support is provided.
•Social Community management.
•Monitoring the tools needed to offer the best support to our users and merchants.
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