Senior Sales Consultant - EMEA
Oracle
Total years of experience :17 years, 6 months
- Role Description:
▪ Oracle ACS Senior Solution Consultant covering EMEA region, specifically Gulf cluster and MEA
▪ Creating new business opportunities and market penetration through the MEA region
▪ Meeting the growth of accounts KPIs through the MEA region
▪ Managing Oracle ACS solutions and proposals
▪ Reply to RFPs and Customer direct requests
▪ Analysing customer requirements and creating suitable Oracle solutions
▪ Supporting the whole Oracle Products stack: Apps, Middleware, Database, Servers, Storage, Engineered Systems, SaaS, PaaS and IaaS
▪ Presenting custom solutions to customers committees
▪ Business Development for new opportunities and accounts
▪ Oracle services innovation and design
- Achievements (updated till Jan 2017):
▪ Helped Sales Reps to achieve 120% of their sales target in Gulf Cluster FY16 (Ended May 2016)
▪ Helped Sales Reps to achieve 101% of their sales target in EMEA Region FY17 (Ended May 2017)
▪ Created 82 qualified opportunities through FY17
▪ (started in June 2016)
▪ Helped Sales Reps to close 7 M USD worth of opportunities through FY17.
▪ Helped Sales Reps to close 2 M USD worth of opportunities through Q1FY1
▪ Created a pipeline of 36 opportunities worth 6.7 M USD for H2FY17 and FY18
▪ Created two services for migrating Oracle OP applications to Oracle Cloud Solutions (IaaS and PaaS)
- Etisalat SFA: Project Manager (June 2014 - Feb 2016)
▪ Sales force automation is a strategic project that aims to automate sales business process to maximize organization profit and fill gaps in the current process.
▪ My role was to deliver the release within its deadline maintaining budget and scope as planned.
▪ Obtaining signoff from customer on financial milestones.
▪ Deliver weekly status reports and updated project plan to the customer and holding status meetings.
▪ Opened new business opportunities and signed two new project change requests after the user acceptance testing phase passed successfully.
▪ Managing and aligning resources to the project plan and ensuring meeting milestones.
▪ Coordinating project milestones with Etisalat CIO through bi-weekly steering meetings.
- Etisalat AMS: AMS Technical Lead (Jan 2013 - Feb 2016)
▪ Leading the technical team of Etisalat support project.
▪ Managing project resources, assigning task, evaluating the team members.
▪ Analysing business requirement for new project change requests, planning the change time lines and activities.
▪ Performing Site visits to business users to collect problems and tasks and train them for proper use of the application.
▪ Analysing technical implementation defects and planning activities to resolve them
- Etisalat CRM Program: CRM Consultant (Jan 2012 - Feb 2016)
▪ Worked in the three project releases:
● Campaign and Lead Management
● Incident, Contact and Account Management.
● Order Management
● Sales Force Automation
▪ Gap analysis to evaluate the solution and effort for each requirement
▪ Technical Design and Build
▪ Focal point for the Marketing Release in the configuration team.
- Mobinil AMS: CRM Consultant (Dec 2010 - Dec 2011)
▪ Design, develop and test any new project change request on the current implementation.
▪ Fixing the current implementation defects
▪ Enhancing the current implementation performance or design according to business needs.
▪ Modules Supported: Call Center (SRs, Accounts, Activities ..etc), Siebel Marketing (Campaigns, Offers, Treatments...etc), Siebel Loyalty.
- Outsourced to Vodafone Egypt-Smart Village from 3/7/2007 till 1/12/2010.
- Designing, developing, configuring and testing Siebel 7.7 Applications in Vodafone Egypt.
- Developing and Supporting Call Assessment Web Application using C# in Vodafone Egypt.
TECHNICAL/BUSINESS EXPERIENCE THROUGH SIEBEL
• Incident Management
• Account Management
• Contact Management
• Order Management
• Pricing Management
• Product Management
• Campaign Management
• Lead Management
• Assignment Manager
• Siebel Tables and Internal Joins
• Business Components, Virtual Business Components, External Business Components and Business Objects.
• Links and Multi-Value Links.
• Applets, Pick Applets and Pick Lists.
• Workflow Polices and Workflow Processes.
• EAI Integration Objects and Web Services.
• Siebel eScript.
• Screens, Views and List of Values.
• Integration with TIBCO EAI
• EIM
• Order Management PSP
- Small Projects:-
• Info Registration.
- Project Description: Filling contact information through web portal for Mobinil accounts.
- My Role: Design and develop a new EIM interface to migrate contacts and addresses from external tables into Siebel.
• Real Time Account Activation.
- Project Description: Activating new accounts through web service to achieve real time activation instead of the previous EIM patch activation.
- My Role: Design, develop and test new web service to activate customer and service account in Siebel. Map the EIm interface to the new web service interface.
- Technical Challenge: Passing integration object message as an input to an asynchronous workflow.
• ADSL Authentication.
- Project Description: Customers can have DSL accounts related to their billing accounts-Associated with RAYA.
- My Role: Creating and Developing of Authentication Tables, External Business Components, Virtual Business Components, EAI Web Services, Views and Screens.
• SR Assignment Module.
- Description: Current Assignment Module doesn't satisfy current business needs so the module must be re-designed and developed.
- My Role: Creating and Developing: Agreements, Entitlements, Assignment Criteria, Assignment Attributes and Assignment Rules.
• Sending Notification E-mails in Siebel Wireless Communications.
- Description: Sending E-mail Notifications to the agents when a new SR assigned to them.
- My Role: Developing Scripts, Applets and Workflow Policies.
• Loyalty System.
- Project Description: High value customer gain points for their payments and they can exchange them for gifts later on.
- My Role: Developing External Business Components, Business Services and Applets.
• VPN System.
- Project Description: Corporate Customers can implement a virtual point network between their employees to call each other for free.
- My Role: Developing Virtual Business Components and Applets.
• Family System.
- Project Description: The subscriber can make a VPN family that he can talks to for free.
- My Role: Developing Business Components, Business Objects, Applets, Views, Screens, Web Services and Integration Objects.
• ADSL Service Accounts.
- Project Description: Designing and development of Service Account Creation process through Activation and related functionalities.
- My Role: Designing the whole Activation process in Siebel Side, Designing some of the accounts related functionalities, Developing Workflows, Business Services, Web Services, Integration Objects, Applets, Views, Business Components, Business Objects, Virtual Business Components.
• Nextware: Software Developer (October 2006-June2007)
- Developing Structural Modules Simulators using C# and OpenGL.
- Used Windows Forms, OOP classes and methods, Event Handlers and Exception Handlers.