Customer Services Executive
DUBAI AVIATION CORPORATION
Total years of experience :15 years, 3 months
• Highly commended for being able to resolve incoming customer inquiries and complaints at the first point of contact
• Developed collaborative approach to investigate and resolve service issues relating to products in conjunction with other departments
• Formulated and implemented troubleshooting steps to mentor other employees on how to deal with unresolved issues
• Maintained accurate records of points of interaction with customers, including tracking comments and feedback received
• Prepared outgoing letters and emails to customers to follow up on incoming written communication and resolve issues
• Researched customer relationship management database
• Led the formulation of tender responses received from potential clients
• Enforced strict departmental targets and sales figures to ensure that corporate governance and financial targets were met
• Worked with all clients to ensure they were able to extract the best value from company’s suite of products and services
• Supervised cashiers to ensure money handled safely and handled in line with accounting standards
• Certificate in Freight Operations & Dispatch from the East African College of Aviation
• Primary & Secondary School education obtained in Kenya