Key Account Manager GCC & N. Africa
Henkel
Total des années d'expérience :12 years, 2 Mois
• Promoting and managing the sale of adhesives- electronics and industrial division for key accounts in
GCC and North Africa, largest global and regional clients. Product lines include solutions for aviation,
space and rail, power and automation, telecom and datacom, filtration, solar and wind, medical,
appliances, cables, and others.
• Managing sales targets (KPs) and target plan (TP), management strategies, roadmap, reporting and
system alignment, projects pipeline, sales numbers OSG, profitability PC, and driving innovation.
• Identifying opportunities, steering business, conducting market research to stay up-to-date with
industry trends and competition activities.
• Build and maintain strong relationship with clients, identifying their needs and providing solutions to
meet their requirements.
• Conduct regular visits and business reviews with clients to ensure customer satisfaction, identify areas
for improvement, and address any issues.
• Contribute to the development of new products and services based on market needs and customer
feedback.
• Collaborate with cross-functional global and regional teams to ensure alignment with company
objectives and driving best value to customers.
• Provide technical support to clients, including product training, troubleshooting, and problem-solving.
• Achieved targeted KPs with OSG 40% and 30% in last 2 years
• Promote and manage the sale of adhesives and functional coating chemicals in GCC region.
• Conduct market research, visiting clients to collect inquiries and identifying customer needs.
• Providing technical service, demonstration, and training at customer's end.
• Maintain and update projects list, providing necessary reports for tracking of progress and status;
including accurate forecast and project status.
• Coordinate with other departments to ensure effective customer support in terms of technical,
financial and customer needs.
• Consistently achieved significant milestone targets, and improved sales and revenue figures,
developing the company's market share and ensuring long-term strategic business plans achieved key
business objectives
• Implemented and monitored key performance indicators (KPIs) to track production performance and
identify areas for improvement.
• Developed and implemented process improvement initiatives to increase yield and reduce waste.
• Prepared detailed daily production reports and tracked improvements in planned production hours
and costs.
• Provided decision-making information by calculating production, manpower, and raw material
requirements.
• Coordinated the development and implementation of standard operating procedures for all
production operations.
• Scheduled and maintained all equipment, coordinated production activities with other departments:
supply chain, quality, engineering, R&D, and ensured that planned KPIs were met.
• Ensured that health and safety guidelines were always followed.
• Assisted in the development of new products to meet market needs and conducted research to
simulate and compare competitor's samples.
• Qualified alternative raw materials and modified formulations and procedures to improve product
performance and cost-effectiveness
Worked closely with the sales department and product application manager to provide technical
product recommendations and support sales efforts.
• Provided technical support and conducted trials for various clients.
• Maintained data integrity in terms of technical and safety data, ensuring compliance with all relevant
regulations and standards.
• Conducted regular analysis of industry trends and emerging technologies to inform product
Conducted thorough evaluations of raw materials, semi-finished and finished products at all stages of
production to ensure they met required physical performance and quality standards.
• Maintained accurate records of all QC data, technical service documentation, and testing results,
ensuring that all files were up to date and easily accessible.
• Prioritized safety, health, environment, and quality (SHEQ) related issues, working closely with crossfunctional teams to address any issues and minimize risk.
• Implemented and maintained a robust quality management system to ensure compliance with all
relevant industry regulations and standards.
• Conducted regular internal audits and inspections to identify areas for improvement and ensure
compliance with established procedures.
• Collaborated with production and supply chain teams to identify opportunities for process
improvement and drive continuous improvement initiatives
This program is Accredited by the Engineering Accreditation Commission of ABET/USA.