Product Support Sales Engineer
Mohammed Abdurahman Al Bahar
Total years of experience :13 years, 3 months
• Interact with customers regarding Service sales opportunities
• Develop estimates and quotations based on parts and service sales opportunities and communicate with customer the scope of the job and sell Al Bahar value.
• Communicate with service operations scheduling and work order requirements to meet customers expectation
• Be the primary liaison between service operations and the customer to communicate status and potential changes in the scope of the service. The PSSR will communicate additional parts and labor charges related to the work order and document both accepted and non-accepted work.
• Effectively communicate service options and support programs that benefits customer. These include but not limited to predictive maintenance, before failure repair, CSA's, CCR & CPT rebuilds equipment management, contamination control, etc.
• Promote CAT and Al Bahar sales initiatives as they relate to Service.
• Maintain knowledge of product components and systems, service and support capabilities, marketing programs and objectives relating to product support sales to ensure effective representation of M.A Al Bahar Company with customers.
• Interact with customers regarding Parts sales opportunities.
• Develop sales presentations to promote specific parts products such as undercarriage, GET, hydraulic hose and couplings, filters, remanufactured parts, batteries, etc.
• Promote parts product CSA's for various consumable parts products.
• Promote e-Business solutions.
Technical sales engineers combine technical knowledge with sales skills to provide advice and support on a range of products. Clients are usually technical staff from non-retail organizations, such as factories, public utility providers, local authorities and hospitals. The emphasis of the work varies depending on the level of technical knowledge needed to sell a particular product or service.
Technical sales engineers are a key point of contact for clients and provide both pre- and after-sales advice. They liaise regularly with other members of the sales team and colleagues from a range of departments, such as research, development, design, purchasing, production and quality, as well as senior company managers.
Tasks typically involve:
• Searching for new clients who might benefit from company products or services and maximising client potential in designated regions.
• Developing long-term relationships with clients through managing and interpreting their requirements.
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
• Negotiating tender and contract terms and conditions to meet both client and company needs.
• Calculating client quotations and administering client accounts.
• Providing pre-sales technical assistance and product education, and after-sales support services.
• Analysing costs and sales.
• Preparing reports for head office.
• Meeting regular sales targets and coordinating sales projects.
• Supporting marketing activities by attending trade shows, conferences and other marketing events.
• Making technical presentations and demonstrating how a product meets client needs.
• Liaising with other members of the sales team and other technical experts.
• Helping in the design of custom-made products.
• Providing training and producing support material for other members of the sales team.
University Selective Courses: 1- Air conditioning II 2- Refrigeration systems. 3- Design of sanitary systems. 4- Solar energy. 5- Strength of material II 6- Heat transfer II 7- Introduction for Aero. technical engineering
