Hy
Total years of experience :9 years, 11 months
Pivotal in handling sellable rooms and the public area including Restaurant, Lobby, Gardens and back of the House
Ensured adherence to organizational standards of Rooms quality, hygiene, preparation and presentation.
Involved in receiving and checking of the Mini Bar & Collateral products.
Facilitated training of the Co-workers.
Involved in maintenance in coordination with engineering.
Key role in coordinating with front office for VIP arrivals & any other special requests of the expected arrivals, and same is followed with team & team leaders.
Urged prompt and accurate service by all Housekeeping Staff.
Possess experience of handling Carpet Shampooing, Marble Polishing & minor Laundry Operations.
Responsible to handle the OPERA in coordination with the Engineering & Front office Department.
Motivated employee to provide superior customer service to guests.
Key Deliverable:
Attending briefing & get assigned section of the floor by housekeeper.
Ensured stock rooms and carts were maintained with sufficient supplies.
Assisted Housekeeper with guest supply ordering, inventory, and monthly linen inventory for the floor.
Provided training to new employees on brand standards & Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
Communicated effectively with all hotel departments for all guest and operational needs.
Key Deliverable:
Attending briefing & get assigned section of the floor by housekeeper.
Ensured stock rooms and carts were maintained with sufficient supplies.
Assisted Housekeeper with guest supply ordering, inventory, and monthly linen inventory for the floor.
Provided training to new employees on brand standards & Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
Communicated effectively with all hotel departments for all guest and operational needs.