Regional Sales Manager
HCL Infosystems Limited
Total years of experience :25 years, 0 Months
4-3-2003- Present HCL Infosystems Limited Chandigarh. Responsible for meeting the sales and service targets of the Region. Products Handled are Printers, MFDs, Multimedia Projectors, EPABX, Video Confrencing equipmets, Virtual Class room Setups, System integration and Security and Survielance.
July 2002- March 2003 Branch Service Manager Chandigarh
Responsible for providing after sales service support to Ricoh Customers at Direct and Indirect locations by effective coordination and control of service activities and thereby achieve high level of customer satisfaction. Handling a team of 1 Assistant Manager Service Support, 7 engineers in Direct and 32 service Technician in Indirect function. Over all responsibility to monitor performance parameters on revenue, response time and reliability.
Also Responsible for the sales of consumables and spares as per the targets allotted to the dealers.
9/1992 - 21-2-2003 Ricoh India Ltd Chandigarh. Reponsible for the overall Customer Satisfaction in After Sales Service of Entire Branch.
May 00-July 2002 Area Service Manager Chandigarh
Achieve service performance parameters on revenue, response time, and reliability through planned MIF allocation
April 99- May 2000 Service Support Manger Chandigarh
Responsible to provide guidance and support to dealers to improve their service ability in order to achieve high level of customer satisfaction in Indirect locations To analyze the dealer network by analyzing service performance data and providing inputs to the dealers to achieve service performance parameters. Also provided support to Sales Force in corporate selling of Photocopiers by getting demonstrations/ Road Shows organized.
July 97- April 99 Assistant Service Manager Chandigarh
Responsible to provide quality after sales service support to Ricoh customers in Direct location by effective control and coordination of service activities and thereby achieve high level of Customer satisfaction
July 95- July 97 Technical Support Engineer Chandigarh
Responsible to provide technical support to the customer engineers and guide them to achieve maximum reliability from the product
2/1990 - 9/1992 Modi Xerox Ltd. Jammu/Chandigarh
Commercial Engineer
Was handling Jammu and Srinagar as a Commercial Engineer. Has traveled extensively in J&K and still has a good customer relations in J&K
8/1987 - 2/1990 Methodex Infres Ltd Shimla
Commercial Engineer
I have worked in Himachal and has traveled extensively through out Himachal still has maintained the Customer relation in Himachal. I was handling the sales and service of Photocopiers in Himachal from Shimla.
Core Strength: Very Good control of the Departments of Police in Himachal, Punjab, Haryana, Jammu and Kashmir and Chandigarh all orders of System Integration and Printers from all of these 5 States have been closed by me.
Did MBA Marketing from Indian School of Business and Management Bombay
Graduation done from GNDU Amritsar in Humanities
High School or Equivalent (12th, Intermediate, Jr College)