Business Solution Manager
MS Digital Technologies
Total years of experience :17 years, 3 Months
>Revenue generation and contributing towards organisation growth and profitability through hunting new logos
>Leading any and all aspects of the technical sales process and advising clients on overall architect solutions
>Gathering key information about organizations requirements and working out appropriate packages, to evolve a solution selling approach
>Full life cycle support from meeting client to successful implementation of solution
>Building client database, managing relationships with account mining of the existing clients
>Ability to implement margin recovery activities/strategies
>Building business cases and mapping Brand Asset Management, Document Management and Digitization solutions as per organizations requirement by following industry standards and best practices
>Project coordinator and administrator for Digital Asset Management solution accessed across more than 50 KAEFER locations worldwide.
>Core team member responsible for development and implementation of Digital Asset management solution. Designed and developed system in coordination with vendor to meet diverse user requirements.
>Project coordinator and administrator for multilingual country websites across group; 30 different country websites at present with multilingual functionality.
>Training, guiding and resolving user queries related to website development using a CMS tool and exploring ideas how to make websites more user friendly and easy to browse.
>Coordinating translation requirement for development of multilingual website and different promotional materials like poster, brochures, flyers, videos etc.
>Planning SEO for country websites.
>Member of core team responsible for building Social Media presence and SMO.
>Developing multilingual training videos for various online internal tools used across the group.
>Improving and maintaining client relationships, initiating new business and coordinating with regional sales head for setting up of product demos and resolving technical queries of clients for DMS and BPM products.
>Understanding client requirements and designing & presentation of product as per requirements.
>Testing and reporting of bugs and errors for the system. Coordination with R&D team for resolving same.
>On regular intervals sharing suggestion with product development team for updating the product as per market condition. Keeping track of market trends.
>Managed team of 15 customer support and field engineers. Project progress follow ups and resolving various technical & operational issues related to projects. Maintained project progress details database and sharing same with regional sales head.
MBA in IT (Completed course in fast track mode)