Manager HR
I2C World (ICC Logistics)
Total years of experience :10 years, 3 months
Roles and Responsibilities:
Heading the entire Gamut of HR Department for BPO and Logistics Division, Managing the Entire Life Cycle of the employees (300 Employees) spread across India, Developing and Implementing Policies, SOP, Talent acquisition, Payroll Management, Attrition Management etc. Span of Control-6 People
Team Management
Training, leading and monitoring the performance of the team members to ensure efficiency in the process operations and meeting of individual and group targets.
Creating and sustaining a dynamic environment to foster development opportunities that motivates high performance among team members.
Assigning the Key Responsibility Areas for each team member based on their caliber and skill
Sets.
Conducting Fortnightly and Monthly reviews to identify gaps and suggest corrective measures plans.
MIS
Preparation of monthly hiring reports and analytics to track performance of vendors and activity on all profiles of candidates for respective positions so as to improvise on strategies on meeting future requirements
Making Reports on Employee Referral Payout.
Compile Recruitment weekly reports, Cost Analysis, Consultant and Direct Model MIS for all levels.
HR Operations
Formulated and Implement various HR Policy and procedures (Leave, Maternity, Late Coming, Discipline, Recruitment, Payroll, Referral Bonus, Employee Engagement activities etc)
Implementation of Leave Management and Attendance Management System.
Implemented IT Enabled practices for the employees for ease of operations through Employee Service Software.
Maintain Documentation and records of employee details captured / reporting struc ture changes / employee status etc.
Ensuring timely and accurate Payroll Management for the 300 Employees
Manpower Planning and Budgeting:
Partnering with other Group/ Department heads at the Managerial Level to develop and implement the monthly/ annual hiring plan and recruiting strategies to support the organization's business goals for BPO, Logistics & Ecommerce Division.
Talent Acquisition
Plan for Agent Ramp Up as per Operations Manpower Budgeted vs. Actual Headcount.
Major responsibility in the Volume hiring for CRE’s / Agent for International processes.
Closure of all Critical Hires for non agent positions including support functions within the defined SLA at Pan India Level.
Ensure Quality Hire through innovative and cost effective sources within Timelines.
Ensure On-Boarding experience to all new entrants on the first day of joining.
Engage with new hires during Induction and the within the first 90 Days to ensure retention.
Maintaining recruitment trackers of walk-ins, referral candidates, profiles from vendors and job sites in measuring the traction on every profile.
Employee Relation
Managing Regular Skip Level Meetings with the employees (Agent and Non Agent Level).
Implemented Employee Engagement Programs.
Vendor Management
Identifying and Finalizing Vendors for Bulk Hiring
Briefing selected vendors about relevant positions and organizing Drives.
Negotiating on terms and conditions suited for both.
Ensuring all vendor contracts are signed and in place before commencing work maintain the record of the external sources of recruitment (Consultants), the status of candidates referred by them and payment due to the external source for the services provided.
Maintaining the Vendor MIS to track performance and Identifying Preferred Vendors based on Performance.
Media and PR Management as per Corporate Guidelines.
Employee Engagement Initiatives
Organizing Events on a weekly or monthly basis (Games, Occasional festive celebrations, Picnic, Sports Day, etc )
Managing the Grievance Management Process.
Key Responsibilities:
• Responsible for PAN India Recruitments for our esteemed clients.
• Responsible to manage end to end process of talent acquisition for various sectors Companies
• Responsible to coach, mentor & assist team members on all staffing matters, setting processes & quality standards for global hiring activities.
• Developing Business through new client generation & manage the existing clients work towards attaining the targets and satisfaction of the clients in terms of deliverables
• Effectively drive and lead a team of professionals who are responsible for recruitment
• Deliver Quarter-on-Quarter (resulting in annualized) pre-determined lateral staffing nos. meeting pre-determined productivity levels.
• Builds, maintains industry specific (company-wise) market intelligence for target-based hiring
• Taking up HR interviews and making compensation fitments and effectively selling offer to candidates.
• Hand-holds potential employee until joining day.
• Help Consultants achieving annual, quarterly & monthly Recruitment targets
Achievements / Contributions @ Connecting People
• Build a Highly motivated team of Recruiters with Industry Knowledge.
• Effectively managed cost and other expenses.
• Developed and successfully serviced Clients in the field of Construction, Real Estate, Hospitality etc.
• Responsible for getting Senior Management Positions for the organization.
• Independently involved in the Financial Management for the organization.
Key Responsibilities:
• Managing a Team of 4 HR Executives.
• Lateral Hiring (Team Leaders/Asst Manager/Manager) across departments
• Bulk/Volume hiring (BPO/ca ll centre executives)
• Hiring for various verticals eg : Finance / I.T / Training / Client Servicing etc
• Vendor Management, rate negotiation and finalization, monitor vendor performance, etc
• Sourcing candidates based on the Job Description from various sources
• Advocating & coordinating different types of recruitment like, campus recruitment, job fair, employee referral etc
• Short listing and giving/explaining offer letter
• Recruitment of candidates as per the requisition/program specific requirement
• Conduct end-to-end rounds of Interview
• Co-ordinate with various departments (Ops/Training/Admin)
• Conduct aptitude tests
• Search data from various job sites and line-up candidates through tele-calling team
• Job postings on portals for all positions
• Generate leads through Employee referral
• Maintain and publish daily reports
• Responsible for Employee Relations and Conducting Employees Surveys, SPOC for operation related
issues
Key Responsibilities:
Managing a team of Executives
Managing the Entire Agent Level Hiring for the Company
Vendor Management
Arranging for Recruitment Drives in Vendor premises.
Tying up with Colleges for Recruitment of Technical Support Executives
Follow up with the candidates for their Date of Joining the organization.
Preparing Offer Letters and Appointment Letters.
Preparing MIS updating the progress on Recruitment