Suzan Qawas, Enterprise Business Account Manager

Suzan Qawas

Enterprise Business Account Manager

Orange Jordan

Location
Jordan - Amman
Education
Bachelor's degree, Business Information Systems
Experience
20 years, 11 months

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Work Experience

Total years of experience :20 years, 11 months

Enterprise Business Account Manager at Orange Jordan
  • Jordan - Amman
  • My current job since August 2011

Details:
- Taking care of existing account management, including follow-up, active project
management, customer visits and contract negotiations
- Represent the company as a whole and enforce cross-selling activities
- Business Development. New Accounts Generation.
- Work out strategies, market overviews, including competitor analysis
- Report to the Team Leader and provide data for weekly reviews
- Develop and encourage a clear and open style of communication and be the link between the customers and Orange Jordan.
- Keep CRM system Up-to-date with all opportunities, contacts, visits and business plans

Dell Sales Representative at Universal Technology Solutions
  • Jordan - Amman
  • August 2010 to July 2011

Sales and Operations of all Dell Products within the Public, educational and private sectors.

Microsoft Sales Representative at Convergence
  • Jordan - Amman
  • August 2010 to July 2011

Sales and Operations of all Microsoft Software Products within the Public, educational and private sectors.

Team Leader at Engel and Voelkers Jordan
  • Jordan - Amman
  • April 2010 to July 2010

- General Human Resources duties for 10-15 employees

- IT Duties
• Aiding in the Creation and updating of the exposés
• Assure that the CRM system (GO! System) is always running, and solves any
problems that might occur, which might require the support of the vendor.
• Preparing and following up on all sales-related paperwork including data entry on to relevant systems, invoicing & receipting and preparing contracts.
• Organize in coordination with the General Manager level of access on GO!
System for each user.
• Give training and technical support to all E&V staff on using GO! System and
assure that they acquire the knowledge to fully utilize the software.
• Ensure that all information regarding clients, listings, and requirements are
entered into GO! System accurately.
• Monitor company website and assure that it is up-dated and up at all times.
• Co-ordinate with all department managers on their software, hardware, and
equipment needs.
• Filing and caring of properties (photos etc.) in the property database
• Image editing where required.

Managerial and Marketing Duties
• Supporting the office manager and the office team
• Supervising trainees
• Taking minutes
• Organization / preparing of Events and meetings
• Writes and sends correspondence on own initiative; maintains applicable files.
• Creating the turnover and sales lists
• Responsibilities of the till
• Coordinate with International Marketing at E&V head office for all marketing
activities including exhibitions and seminars in coordination with the managing
director and sales manager.
• Ad placements
• Key Cabinet
• Coordinates special projects as assigned.
• Channeling all commission claims for consultants to accounting and/or
management.
• Preparing and following up on all sales-related paperwork including data entry on
to relevant systems, invoicing & receipting and preparing contracts.

Freelance designer and illustrator / e-commerce enabler at Freelance
  • Jordan - Amman
  • February 2007 to March 2010

Freelancer Graphical designer and illustrator for several advertising components and materials such as logos, brochures, websites
also enabling entrepreneurs to start an e-commerce business in all aspects

Writer/editor/market researcher at Freelance
  • Jordan - Amman
  • January 2006 to October 2009

Writing and editing Articles about subjects varying from teenage psychological problems to business and real estate mega-projects

Tutor for Business Writing and English Conversation Skills courses at ASBAT Authorized Translation House, Freelance
  • Jordan - Amman
  • March 2008 to September 2009

Tutoring Daily Advanced classes in English Business Writing
- Objective: to introduce strong English business documentation skills to selected business-men participants.

Tutoring Daily Advanced classes in English Conversation Skills
- Objective: to enable participants in using the English language fluently and confidently in their business and daily lives.

Call Center Representative at CrystalCall
  • Jordan - Amman
  • March 2007 to June 2007

Crystal Call is an outsourcing call center.

duties:
Recieving Customer support calls for all accounts.

Data Entry, technical and information support, Usher, Usher manager. at World Economic Forum
  • Jordan
  • September 2005 to October 2006

Data entry and processing of all event participants' information, managing the ushering of VIP guests to Meetings.

Data Entry, information support, usher manager. at World Media Conference
  • Jordan
  • July 2005 to August 2005

Data entry and processing of all event's participants' information, managing the ushering of VIP guests to Meetings

Assistant Event Coordinator/Manager at Turkish Oasis Company Freelance
  • Jordan
  • April 2003 to October 2003

Assisting event coordinator and manager at organizing a 1-week Turkish festival in all aspects such as documentation, sales, management, and connections.

Technical Support, Customer care at Hercules Network-Gaming Center
  • Jordan
  • June 2001 to December 2002

Customer support and enhancing computer usage skills. Events organizer. Computer technical support.

Education

Bachelor's degree, Business Information Systems
  • at University of Jordan
  • January 2010

Faculty of Information Technology

Diploma, Adobe Illustrator
  • at Jordan University - IT intensive courses
  • May 2009

Adobe Illustrator full intensive course / extra-curriculum

Diploma, Adobe Flash
  • at Jordan University - IT intensive courses
  • May 2009

Adobe Photoshop intensive course / extra-curriculum

Diploma, Adobe Photoshop
  • at Jordan University - IT intensive courses
  • May 2008

Adobe Photoshop intensive course / extra-curriculum

High school or equivalent,
  • at National Orthodox School
  • June 2002

GCEs: O-levels and A-levels (British System)

Diploma, C.H.I.L.S. Italian Courses
  • at Italian Embassy
  • October 2001
Diploma, D.E.L.F. French Examinations
  • at National Orthodox School
  • April 1999

Specialties & Skills

Market Research
Tutoring
Adobe Illustrator
Data Entry
Time Management skills
SQL, C++, Java, Visual Basic, HTML, VB.NET, Oracle
Documentation skills
Self Starter
Graphical design (Adobe Creative Suite)
Interpersonal communication skills
Microsoft Office software and the Internet
Multilingual (English, Arabic, Italian, French, Serbo-Croatian)
Creative Skills
Presentation skills
Sales and operations skills
market research skills

Languages

English
Expert
Arabic
Expert
Italian
Intermediate
French
Beginner
Serbian
Beginner