Executive Housekeeper
Holiday Inn Dunes
Total years of experience :17 years, 11 months
-In Charge of the Housekeeping Department. Responsible of Rooms & PA Agents and Laundry staff.
-Major Tasks: Monitoring daily hotel operation, Making sure all staff is trained and up to the InterContinental Hotels Standards, Improving the productivity of the employees and meeting guests’ expectations.
InterContinental CityStars Cairo, Egypt, Taskforce in the Housekeeping Department preparing for the Annual MEA Conference meeting for IHG Hotels Owners and General Managers. (Nov. 18, 10—Dec. 03, 10)
Holiday-Inn Beirut Dunes, Verdun-Lebanon, Housekeeping Coordinator (Dec. 08-July 11).
Organizing work between all agents, checking the rooms & Public Area situation, monitoring daily work of agents & training them. Coordinating with Front Office & Laundry departments for better operations. Making Inventory for amenities & linen stores, improving productivity level by monitoring the cost & setting work standards, setting agents schedules and making breakdown analysis.
Making store requisitions for amenities, linen & towels.
All check-in & out procedures using the Fidelio System. Assist guests for any request. Answering inside & outside calls & transfer them to the adequate person.
I was in charge of the department. Applying different tasks such as: Recruitment interview, orientation for the staff, duty roaster control & days off, final settlements, social security arrangements & uniforms control.
i got scholarship in 6th grade. I was released from the final exams in 7th & 8th grades. I had an honor in the 9th grade official exams.