Suzette كوكس, E-Commerce Assistant

Suzette كوكس

E-Commerce Assistant

Helpfuel Services

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bachelor in Secondary Education
الخبرات
6 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 10 أشهر

E-Commerce Assistant في Helpfuel Services
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أغسطس 2021

Set up and build Shopify online store from scratch with logo and brand design.
Efficiently upload products to our Shopify and WordPress platforms, assigning unique SKUs for each item.
Create SEO-Friendly URLs per product, per country, per campaign
Set competitive prices and implement promotional strategies for the listed products to enhance market visibility.
Design engaging landing pages and pre-landing pages to improve sales and CPAs, with the use of page builders such as Funnelish and Gem Pages.
Negotiate favorable terms for both product pricing and shipping rates with suppliers.
Create, edit and manage Tiktok Ads
Update, categorize, and maintain the online store, ensuring a seamless and user-friendly experience for customers.
Support the Front-End team by assisting in the creation and execution of campaigns.

Subject Matter Expert في Helpfuel Services
  • الإمارات العربية المتحدة - دبي
  • أغسطس 2019 إلى يوليو 2021

Provided assistance to all channels and campaigns
Took heightened calls, chats and emails
Facilitated team meetings and team buildings
Kept track of updates and schedules of agents
Gave feedback and performed QA evaluation covering all channels (email, chat, call) to agents under my care
Keep track and organize agents individual report progress

Customer Service Representative في Helpfuel Services
  • الإمارات العربية المتحدة - دبي
  • أغسطس 2017 إلى يوليو 2019

Helped customers regarding their order and provide information about the program they have enrolled in
Handled chats, emails and calls all throughout the day
Negotiated on refunds
A consistent QA passer

الخلفية التعليمية

بكالوريوس, Bachelor in Secondary Education
  • في Saint Joseph Institute of Technology
  • أبريل 2008

Specialties & Skills

MANAGEMENT
ADOBE PHOTOSHOP
Adobe Premiere Pro
Microsoft 365
Communication
COPYWRITING
CUSTOMER SERVICE
E-COMMERCE

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
التاغلوج
متمرّس