Syed Khaja Ameenuddin

• Install and configure computer hardware, system applications, printers, scanners, copiers, network MFP and plotters. • Responsible for installation and activation of office applications i.e. MS Office, Antivirus, AutoCAD, Adobe Acrobat, software suite for estimating, quantity take off software. • Troubleshoot computer system and network problems and diagnosing and solving hardware/software faults • Provide support for mobile device configuration. • Provide support and service on data and voice networking architectures. • Provide the remote desktop and telephone support for project sites end users. • Keep all desktops, application suites up-to-date & provide technical support on request. • Provide the full backup for workstations and laptop data files. • Backup and restore software licenses in Desktop PCs and laptop. • Backup end users exchange e-mail account. • Receive the returned IT assets and apply the preventive maintenance procedure. • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. • Manage stocks of equipment, consumable and other supplies.

Plan, direct and control effective provisioning, installation, configuration, operation and maintenance of computer network plus related infrastructure. • Installation, configuration, administration and support Windows Server and clients including user definition, access control, folder and files controls. • Provide remote service support; configuration and assistance on application, mail, WEB servers. • Manage periodic and regular back-up, restore, recovery implementation & support, system documentation. • Involve actively in planning and implementing company projects right from identification, research, analysis, design, execution, testing and roll-out of solutions. • Direct engineering system administration related solutions for various operational needs. • Develop and maintain policies plus procedures whiles ensuring timely completion of projects within budget guidelines and maintaining best practices. • Provide support including procedural documentation and respond within agreed time limits to all call outs or network/pc related problems

Working as a Desktop Support Engineer for PCPM Mahines on Windows XP professional.Trobleshooting LAN, Update softwares and antivirus.
Troubleshoot physical and logical problems for windows XP, note reader, notereader softwares, receipt printers, journal printers.
Monitoring from office and visiting sites all over al-khobar and dammam on mobily outlets where PCPM machine.
Trobleshooting physical and logical connectivity of touchscreens.
Troubleshooting window rebooting, ntldr errors.
Trobleshooting installation, repair and backup of windows.

• Handled PC assembling and installation of both assemble as well as branded PC such as HP, Compaq. _ Managed new and existing PC’s repair, onsite maintenance and deployment.
• Facilitated sales of PCs and Servers (Windows 2000), spare parts and external peripheral devices through direct marketing via email or telephone.
• Achievements _ accomplished PC installation on clients’ premises with an average of 4-6 PCs a day and 2 servers a month.
• Installation of Windows 2000 Server; enabled ADS, DHCP and DNS including appropriate permissions, folder rights based on clients requirements.
• Developed user accounts and folders.