qaiser ijaz, Customer techonology specialist

qaiser ijaz

Customer techonology specialist

FedEx Express

Location
United Arab Emirates - Dubai
Education
Higher diploma, MICROSOFT IN COMPUTER SYSTEM ADMINISTRATOR
Experience
16 years, 3 months

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Work Experience

Total years of experience :16 years, 3 months

Customer techonology specialist at FedEx Express
  • United Arab Emirates - Dubai
  • My current job since August 2013

• Provide level 2 network support to 150 + users at FedEx and visit external clients to resolve issues related to FedEx online solutions and off-line shipping & tracking solutions, covering UAE, Bahrain and Kuwait.
• Optimize FedEx/TNT data, voice & wireless network to ensure maximum network uptime and business continuity.
• Analyze the fleet data for road network and consolidate it into one repository for optimization.
• Assist in determining hardware/software needs and purchase of computer equipment/software, setting up wireless network and implementing hardware as well as other peripherals.
• Monitoring and maintaining activities relating to backups in data center, updating Symantec and Trend Micro anti-virus and other technical matters to enable glitch free operations.
• Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments
• Provide analysis & updates for IT functions & local Management. Includes preparing accurate & relevant information/ recommendations relating to less complex technical projects/issues/requirements. (e.g. modifications to new IT hardware that improves productivity etc)
• Work closely with InfoSec team to implement and administer network security hardware and software, enforcing the network security policy and complying with requirements of external security audits and recommendations.
• Configure, install and maintain IBM and Dell Servers

IT ADMINISTRATOR at Rak Logistics
  • United Arab Emirates - Ras Al Khaimah
  • August 2011 to January 2013

 Responsible for complete IT support for existing and new customers.

 Assembling, Up gradation and Maintenance of PC’s and work stations.

 Installation, Configuration and Maintenance of Windows Server Operating Systems

 RAID configuration, Active Directory/Domain Controller Installation, User and Group creation, permission and security policy setting, File Sharing, DNS, DHCP, Terminal Server Installation and Remote Desktop Configuration.

 Installation and configuration of centralized system for MacAfee antivirus and Symantec Antivirus and E Scan Anti-virus server .
 Installation, configuration of backup software and scheduled Backup Jobs
 Manage and support for Panasonic PABX systems, Server’s Rack and Lan Cables.
 HavingVery good knowledge of Security related Issues, troubleshooting both Network & Computer and Strong analytical and problem solving skills

 Installation of ADSL and Broadband Routers, Switches, Access point, Range Extender.

 Design and Implementation of Wired LAN and Wireless LAN

 Installation and Trouble shooting of Laptop, Tape Drive, Printer, Scanner, Copier Etc.

 Administration of company’s own Systems and Network.

 Provide technical support for application systems integrated with database server.

 Helping the sales team in Showroom and outdoor sales.

 Price taking, Quotation preparation and follow up.

IT support Executive at Great Circle line Group of Company Dubai LLC UAE
  • United Arab Emirates - Dubai
  • March 2011 to July 2011

 Responsible for complete IT support for existing and new customers .

 Assembling, Up gradation and Maintenance of PC’s and work stations.

 Installation, Configuration and Maintenance of Windows Server Operating Systems

 RAID configuration, Active Directory/Domain Controller Installation, User and Group creation, permission and security policy setting, File Sharing, DNS, DHCP, Terminal Server Installation and Remote Desktop Configuration.

 Installation of ADSL and Broadband Routers, Switches, Access point, Range Extender.

 Design and Implementation of Wired LAN and Wireless LAN

 Installation and Trouble shooting of Laptop, Tape Drive, Printer, Scanner, Copier Etc.

 Administration of company’s own Systems and Network.

 Policies and procedures for network infrastructure.

 Provide technical support for application systems integrated with database server.

 Helping the sales team in Showroom and outdoor sales.

 Price taking, Quotation preparation and follow up.

 Helping the purchase team to collect goods and arranging orderly

IT SUPPORT at ANC HOLDINGS GROUP OF COMPANY DUBAI LLC
  • United Arab Emirates - Dubai
  • June 2007 to February 2011

 Responsible for managing the corporate firewalls and email servers, setting up
Policies and procedures for network infrastructure.
 Lotus Notes Client installation and configuration with server and taking data backup, assigning user names & passwords with fully support to users.
 Responsible for planning, implementing and installing the network infrastructure, providing Network Administration.
 Responsible for managing Terminal server client (Tarantella) of Remote users.
 Assigning user names, passwords, providing network access to applications,
Common resources like printers. Installation of computer hardware.
Monitoring and updating Active Directory Database.
 Responsible for managing the corporate firewalls and email servers, setting up
 Responsible for planning, implementing and installing the network infrastructure, providing Network Administration.
 Procuring hardware and software solutions to meet the current and future needs.
 Providing help and assistance in MS Office 2000/03/07
 Monitoring and controlling internet users.
 Providing support in Hardware, Desktop. Scanners. Printers. Applying updates and patches. Maintaining System and ensure the systems are updated.

Education

Higher diploma, MICROSOFT IN COMPUTER SYSTEM ADMINISTRATOR
  • at PROMATRIC INSTITUTE
  • April 2010
Bachelor's degree, Networks
  • at univeristy of central punjab
  • October 2006

BS( hons ) in Computer Science

Specialties & Skills

Microsoft Access
Active Directory
Operating Systems
Installation
Lotus Notes Client
Terminal Server Client
Google APPS CLient
Data analytics
Miscrosoft Windows Server 2016,2012
DHCP / NETWORK INFRASTRUCTURE

Languages

English
Expert
Urdu
Expert

Training and Certifications

CCNA (Training)
Training Institute:
zabeel
Date Attended:
November 2020
Duration:
40 hours
server infrastructure 2012 / 2016 (Training)
Training Institute:
zabeel institute
Date Attended:
October 2019
Duration:
40 hours