Social Media Customer Service Representative
Uber
Total des années d'expérience :2 years, 11 Mois
Social Media Customer Service Representative
Responsible for,
. Responding to customers complaints in a timely manner,
. Responding to both Riders and Drivers' inquiries and complaints via Facebook and Twitter,
. Handling the customers' accounts and preforming necessary (if need be) adjustments,
. Escalating to other departments within to handle the cases as required,
. Handling Riders and Drivers' accounts.
Handling customers' requests such as informing of current prices.
• Assist in technical difficulties.
• Handling complaints.
• Escalating to L2 and informing the customers with updates
Responsible for,
• Handling inbound calls.
• Answering customer requests.
• Completing timely searches.
• Reserving hotels, planes& car rentals over the telephone and sending confirmation via e-mail.
• Researching suitable accommodations based on the needs of the customer.
• Offering deals to each client in order to reach the set sales target.
• Handling inbound and outbound calls. • Analyzing customer problems. • Completing timely troubleshooting.
• Solving technical support issues over the telephone and via e-mail.
• Researching manuals based on the needs of the customer.
•Coordinating, booking the repairs with the shops in the UK and informing both the shops and customers regarding any changes.
My Placement in the company was:
Tier 1 Technical Support for Sony products.
My responsibilities were:
• Handling inbound and outbound calls.
• Analyzing customer problems.
• Completing timely troubleshooting.
• Solving technical support issues over the telephone and via e-mail.
• Researching manuals based on the needs of the customer