Business Technology Officer
Riyad Bank
Total years of experience :12 years, 0 months
Supporting Back Office Users, Branch Users and End Users through out the Kingdom and International Branches in London and Houston.
-Answering calls & arranging visits from Technicians.
-Filing and archiving all jobs received.
-Coordinating & carrying out tasks as requested by supervisor.
-To provide the most efficient quality of service to all customers and clients.
-Following up with customers to ensure service has been met by Technicians.
-Escalating matters to supervisor and management under the correct circumstances at the appropriate time.
INSTALL, CONFIGURE, AND MAINTAIN A VARIETY OF COMPUTER EQUIPMENT INCLUDING COMPUTER TERMINALS, PRINTERS, MODEMS, PERSONAL COMPUTERS AND DATA COMMUNICATION EQUIPMENTS.
DETERMINE SOURCE AND NATURE OF COMPUTER MALFUNCTION USING VARIOUS DIAGNOSIS.
COMPUTER ASSEMBLING WITH ANY CONFIGURATIONS - INTEL PENTIUM IV, INTEL CORE2 DUE, INTEL CELERON.
ADJUST, REPAIR, AND REPLACING MALFUNCTIONING COMPONENTS.
PERFORM ADDITIONAL FUNCTIONS INCIDENTAL TO COMPUTER SUPPORT ACTIVITIES.
I) Microsoft® Certified Solutions Associate Certification Number : D723-4581 Achievement Date : 04/16/2012 Certification/Version : Windows Server® 2008 II) Microsoft® Certified IT Professional Certification Number : D968-1914 Achievement Date : 08/02/2012 Certification/Version : Enterprise Administrator on Windows Server® 2008 Certification Number : D622-5816 Achievement Date : 01/25/2012 Certification/Version : Server Administrator on Windows Server® 2008 III) Microsoft® Certified Technology Specialist Certification Number : D624-9766 Achievement Date : 01/28/2012 Certification/Version : Windows Server® 2008 Applications Infrastructure, Configuration Certification Number : D577-8337 Achievement Date : 12/10/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration Certification Number : D552-4971 Achievement Date : 11/22/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration Certification Number : D552-4973 Achievement Date : 11/17/2011 Certification/Version : Windows® 7, Configuration