Ayoub Fitwi Mebrahtu, Business Technology Officer

Ayoub Fitwi Mebrahtu

Business Technology Officer

Riyad Bank

Location
Saudi Arabia
Education
Diploma, MICROSOFT CERTIFIED PROFESSIONAL
Experience
12 years, 0 months

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Work Experience

Total years of experience :12 years, 0 months

Business Technology Officer at Riyad Bank
  • Saudi Arabia - Riyadh
  • My current job since December 2014

Supporting Back Office Users, Branch Users and End Users through out the Kingdom and International Branches in London and Houston.

Help Desk Officer at Geidea IT Solutions
  • Saudi Arabia - Riyadh
  • March 2014 to July 2014

-Answering calls & arranging visits from Technicians.

-Filing and archiving all jobs received.

-Coordinating & carrying out tasks as requested by supervisor.

-To provide the most efficient quality of service to all customers and clients.

-Following up with customers to ensure service has been met by Technicians.

-Escalating matters to supervisor and management under the correct circumstances at the appropriate time.

SYSTEMS AND HARDWARE SUPPORT at D-TEK COMPUTER LABS
  • India - Pune
  • June 2010 to September 2012

INSTALL, CONFIGURE, AND MAINTAIN A VARIETY OF COMPUTER EQUIPMENT INCLUDING COMPUTER TERMINALS, PRINTERS, MODEMS, PERSONAL COMPUTERS AND DATA COMMUNICATION EQUIPMENTS.

DETERMINE SOURCE AND NATURE OF COMPUTER MALFUNCTION USING VARIOUS DIAGNOSIS.

COMPUTER ASSEMBLING WITH ANY CONFIGURATIONS - INTEL PENTIUM IV, INTEL CORE2 DUE, INTEL CELERON.

ADJUST, REPAIR, AND REPLACING MALFUNCTIONING COMPONENTS.

PERFORM ADDITIONAL FUNCTIONS INCIDENTAL TO COMPUTER SUPPORT ACTIVITIES.

Education

Diploma, MICROSOFT CERTIFIED PROFESSIONAL
  • at PROFESSIONAL LABS
  • August 2012

I) Microsoft® Certified Solutions Associate Certification Number : D723-4581 Achievement Date : 04/16/2012 Certification/Version : Windows Server® 2008 II) Microsoft® Certified IT Professional Certification Number : D968-1914 Achievement Date : 08/02/2012 Certification/Version : Enterprise Administrator on Windows Server® 2008 Certification Number : D622-5816 Achievement Date : 01/25/2012 Certification/Version : Server Administrator on Windows Server® 2008 III) Microsoft® Certified Technology Specialist Certification Number : D624-9766 Achievement Date : 01/28/2012 Certification/Version : Windows Server® 2008 Applications Infrastructure, Configuration Certification Number : D577-8337 Achievement Date : 12/10/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration Certification Number : D552-4971 Achievement Date : 11/22/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration Certification Number : D552-4973 Achievement Date : 11/17/2011 Certification/Version : Windows® 7, Configuration

Bachelor's degree, INFORMATION TECHNOLOGY
  • at Sikkim Manipal University
  • November 2010

Specialties & Skills

Windows 7
Microsoft Operating Systems
Computer Hardware Troubleshooting
Microsoft Office
Operating Systems : Windows 98, Windows XP, Windows 7, Windows Server 2008 R2, Active Directory
C PROGRAMMING, DATA STRUCTURES USING C, C ++, OOPS USING C ++, VISUAL PROGRAMMING WITH VB, JAVA PROG
MS OFFICE 2007 and 2010
Oracle Siebel Customer Relationship Management (CRM)
BMC Remedy Software
ITIL Knowledge
BCM Remedy IT Service Management

Languages

English
Expert
Arabic
Expert
Hindi
Beginner

Memberships

Microsoft Certification Member
  • 8722272
  • October 2012

Training and Certifications

NSE 2 Network Security Associate (Certificate)
Date Attended:
April 2020
NSE 1 Network Security Associate (Certificate)
Date Attended:
April 2020
MCITP MCTS, MCSA (Certificate)
Date Attended:
September 2011
Valid Until:
August 2012

Hobbies

  • SURFFING IT BLOGS FOR NEW TECHNOLOGIES, FOOTBALL, COMPUTER GAMES, READING NEWSPAPERS