Europe, Middle East and Africa (EMEA) Project Manager
TELARIX INC
Total years of experience :18 years, 1 month
TELARIX INC. Europe, Middle East and Africa (EMEA) Project Manager 2013 - 2014
AS Product Implementation Manager
➢ Participate and work with sales VP, to finalize Business contracts.
➢ Build, Review, and discuss SOW with clients, and achieve approval
➢ Work with Product Engineering managers, SMEs, Business Analysts, and Developers managers to establish Project plan, develop and submit Project plan to clients and get their approval.
➢ Manage Change Requests analysis to implementations, arrange & conduct weekly status meetings with clients
➢ Report Progress and major issues to stakeholders. Report to VP
INFOTAD (IT Self-owned contractual) (Client is confidential) Project Manager 2008 - 2012
➢ Managed automation of HRIS System.
➢ Reviewed and expanded the Service Level Agreement (SLA), with new functionality
➢ Managed expansion of and supported local network (LAN)
➢ Managed systems development life cycle, from requirements analysis to development, testing and implementation; designed and created database
➢ Created and maintained project plans using MS-Project
➢ Managed and supported various applications
➢ Managed change control process.
➢ Identified and mitigated project risks, which prevented future systems failure
➢ Extensive client interface, and negotiation with suppliers
➢ In charge of the HRIS system conversion
➢ Managed staff of more than 20 full and part time
➢ Interviewed and hired IT staff
TEKSYSTEMS Project Manager for CIGNA Health Care Corporation 2006 - 2008
Service Channel domain: ➢ Managed Maintenance and Production support team (staff of 15), covering more than 20 applications. Gained client's confidence with resource management by delivering quality work resulting in more technical (Java & Mainframe Development) business. Produced new ideas of weekly applications health report, as well as monthly summary reports utilized by Sr. Management.
➢ Increased stability within the group: o Reduced very high turn-over on team of 5, reached 15 members
o Balanced resources based on seniority and knowledge, created sub-groups, and established resource backups for each application
o Supported 11 applications, and increased to more than 20 applications
Pre-pricing domain: ➢ Managed and successfully delivered all Releases on time and within budget, using Power Builder, .Net, and JAVA, staff of eight, responsible for pricing, processing claims submitted by partners for the insurance industry. PPN online (Pre-Pricing Network online) . Other secondary server applications used to receive/send claims.
➢ Defined and mitigated project risks.
Managed resources of three other groups (short duration of time - re-org): ➢ 14 members, just for TekSystem staff management. (client resumed project management)
INFOTAD Project Manager 2004 - 2006
➢ Assisted Project Managers in developing SDLC Project plans, using MS-PROJECT, for inventory control and order entry systems on mainframe.
➢ Developed clients-system for Real Estate Agents to manage their prospect clients.
➢ Wrote proposals and system designs for a Global Web-based application for non-profit organization using Oracle database.
ORACLE CORP. (Military Sealift Command - Navy Yard) Principal Consultant 2000 - 2002
Oracle Data Warehouse: ➢ Authored and uploaded client system documentation on Oracle Designer 6i repository.
➢ Produced various reconciliation Discoverer reports prior to loading data for the end-user.
➢ Developed, enhanced and maintained the project plan using MS Project.
➢ Developed logical & physical Oracle 8i tables to produce various Discoverer reports.
Data Warehouse, Oracle technology; Designer/2000, Developer/2000, Oracle DB, Designer, Discoverer, Oracle Forms & Reports, Oracle HRMS Applications R11, PL/SQL & SQL*Plus, MS-Project Server, Microsoft Office suite.
PROFESSIONAL EXPERIENCE
OFFICE OF PERSONNEL MANAGEMENT (OPM-US GOV'T.), ABCBS & NEXTEL Y2K - Project Manager 1998 - 2000
➢ OPM - Managed a team of 26 Y2K-Consultants for Y2K conversion project of 42 systems consisting of 800 programs, one million lines of code utilizing Cobol, Natural 2 and Fortran, SAS, and others, in an IBM mainframe environment; systems totaled $6.4M of $11.2M project.
➢ ABCBS - Played major role in Year 2000 technical and business impact assessments on several major systems by conducting surveys and interviews with subject matter experts. Participated in risk management committee to identify and mitigate project risks.
➢ Nextel - Managed roll out of commercial-off-the-shelf (COTS) Y2K compliant products for all regions covered by Nextel, using MS-Project.
CGI INC. AND BELL SYGMA (BELL CANADA) - Project Leader / Sr. Consultant 1996 - 1998
➢ As block chief, managed customizations to uncollectible and treatment sub-systems associated with customer care CLIP- ARICS (A/R Inquiry and Collection Systems) system for GTE & Portugal Telecom.
➢ Interpreted user requirements into high-level function systems design and detailed system designs to produce technical program specs.
➢ Developed and maintained project plans for each subsystem using MS-Project.
➢ Designed new system functionality and enhancements to the legacy system based on new requirements of GTED (USA) and Portugal Telecom by designing new DB2-tables, screens, and reports using Cobol II, CICS and DB2.
➢ Obtained client acceptance for all deliverables and resolved outstanding issues with all involved parties.
➢ SKY-TEL systems: Billing System Enhancement to manage the escalating Skytel call load
CIGNA (HealthCare Provider) Corporate Marketing Systems Project Leader 1995 - 1996
➢ Consolidated information from 39 decentralised divisions stored in different forms and platforms into one standard file format, merged with external vendor files through Dun & Bradstreet and Judy Diamond.
➢ Developed project Plan and estimates, involved in the consolidation effort, including project management, created issues log and resolutions.
➢ Project successfully completed within time & budget estimates. Platform was mainframe & PC data files.
Prior to 1995
➢ Project Leader at AIR CANADA - ARTOS Project. Customization and implementation of the American Software, Inc. (Amsoft/ASI), Purchasing & Material Management Systems.
➢ Sr. Consultant at McGill University. In depth knowledge and skilled in student records systems, student admissions system and other systems for the planning department. Developed systems documentation standards for all Masters and PhD Engineering students for the mining & metallurgical engineering department.
➢ MIS Dept. Manager Government of Saudi Arabia, Ministry of Finance, Nasseriah Power Station, Managed infrastructure projects; Managed and implemented the integrated personnel and payroll system
➢ Computer Expert / Project Manager Government of Saudi Arabia, Ministry of Planning.
Developed and managed various computer systems; Established Human Resource Reporting Systems to monitor expatriate plans vs. accomplishments; and operation maintenance project information systems.
➢ Project Leader at Bank of Montreal. Systems Integration Testing Dept., Corporate Systems Testing (SIT/CST) . Managed the testing releases of the Human Resources Information System (HRIS), and the direct deposit system; worked with corporate auditors involved in auditing the HRIS system and acquiring sign-off upon certification.