Head of Training & OD
Daewoo Express Pakistan
Total years of experience :25 years, 8 months
• Providing direction and development of lasting leadership development programs within the business;
• Ensuring that programs meet deadlines and that they are completed within the allocated budgets;
• Directs training and development processes, ensuring all new hires receive high-quality orientation and on-boarding experiences in order to maintain a high employee performance level.
• Assisting in the execution of key training personnel’s duties, honing their skills, and getting them ready for the occupation of his position.
• Majorly focusing on excellence in customer handling and satisfaction.
• Overseeing the creation of content, develop E-learning, collateral and other training materials that will impact behavior-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job
training systems, tutorials, and demonstration models;
• Drive the development of programs that incorporate overall business objectives such as the business’s financial goals;
• Develop and maintaining interactive learning solutions that drive measurable
results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standards.
• Responsible and coordinate for collaborating with cross-functional partners to manage all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytic and web technologies;
• Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners acting as a project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives.
• Identify and recruit the right employee in the light of projected HR requirement;
• Develop and oversee the effective planning, QA and successful execution & monitoring of HR campaign at different institutions;
• Conduct periodic evaluation and develop training material for all levels;
• Build and direct a cohesive team of internal and external personnel to effectively achieve projected values.
• Experience with B2C or B2B eCommerce depending on focus. Extensive knowledge of e-Commerce technology and sophisticated analytic;
• Provide expertise on current eCommerce industry best practices. Consult on cross-functional projects to ensure eCommerce principles are incorporated;
• Identify new areas of eCommerce opportunity beyond current organizational thinking;
• Outstanding analytical skills, strong experience interpreting test results & drawing conclusions;
• Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives.
• Ensure year-over-year annual growth strategies;
• Facilitated the team of Professors, Lecturers & Administrative team to achieve new developments;
• Developed the team to bring continuous change in the management;
• Continuous monitoring quality, development & revenue stream for the company.
• Forecasting, planning & budgeting of the educational products and securing quality material;
• Formulating the credit risk, recovery and related policies;
• Evaluation of business partner’s financial exposures and monitoring;
• Managing & controlling overall franchise & admission team;
• Performed Quarterly & annual sales forecasting and competitive analyses to determine the performance levels;
• Determine the requirement for developments and modifications on annual basis.
• Conducted & executed training courses for all the staff members to keep up growth levels;
• Personal grooming, body language & communication courses being regulated &
conducted on periodical bases;
• Developed infra-structure to engage & deliver in-house & out-source training.
• Established international linkages for course development & enhancing the options for students & teaching staff;
• UK, EU & USA were the main international destinations but not limited restricted;
• Recently, started establishing linkages in Asia, Australia & South America;
• Introduced the joint degree & stand alone degree programs with quality is the main objective.
• Grew independent national sales organizations; in-charge of on-site sales training, policy formulation, target setting incentive programs, product promotions and competitive sales commissions, sustaining an average increase in annual growth revenues of 5% to 10%.
• Continuous monitoring quality, production & revenue stream for the company.
• Forecasting, planning & budgeting of the products and its stock keeping units (SKU).
• Formulating the credit risk, recovery and related policies
• Evaluation of business partner’s financial exposures and monitoring
• Managing & controlling overall distribution & sales
• Performed monthly sales forecasting and competitive analyses to determine product performance levels and the need for new SKU developments and modifications on bi-annually basis.
• Responsible for product positioning, continuous supply, product life cycle and increase in market share.
• Identified low performing products and re-distributed product-patterning strategies to accommodate consumer buying trends.
• Heightened product awareness levels and drove profit margins through negotiations with store owners, district managers and buyers, product assortments, price structures, sales
allowances, rebate & monthly promotions.
• Introduced company into hyper market for the bulk sale and sharp growth in revenue.
• Developing international market for FMCG product with value addition and customized packaging as per the requirement.
• Responsible for P&L for total Pakistan Sale operations through leadership and close monitoring of regional & key account managers.
• Developed & proposed the company’s products / services to potential customers according to their requirements to achieve sales targets.
• Developed new businesses through initiating new contacts and opportunities.
• Maintained effective and good customer interactions / relationships.
• Provided advice and recommendations on appropriate risk mitigation measures, deal structuring issues, pricing, terms and conditions
• Maintained customer accounts through interfacing with various internal departments of Customer in meeting service commitments, contract management, and day-to-day sales inquiries.
• Prepared contract documents and payment claims as well as negotiated with customers regarding cost variation
• Won the USD 7 million contract with Telenor
• Won USD 5 million contract with Mobilink on the platform of RosenBerger
• Hold full P&L responsibility for international sales, that includes Gulf, Asia Pacific & Europe region, through sales operations, direct training, leadership & supervision of regional sales managers.
• Acquired a portfolio of 50 accounts that includes Nokia, Samsung, 20:20 logistics UK, etc and grew nearly 200 new accounts with cumulative turn-over of more than USD 700 million in 3 years.
• Penetrated into New markets for company's financial growth like North Africa, South Pacific Asia & Eastern Europe.
• Maintained effective and good customer relationships through prompt solutions and rigorous staff training.
• Introduced a Matrix Management system to integrate all the departments to increase efficiency and accurate flow of information. Maintained customer accounts through interfacing with various internal departments of Customer in meeting service commitments, contract management, and day-to-day sales inquiries.
• Performed monthly forecasting, aging, planning & budgeting of the products; also conducted monthly competitive analysis to determine product performance levels.
• Monitored and ensured accurate maintenance and update of budget records & data for all assigned budget items.
• Pioneered product positioning strategies and marketing plans that included shop-within-a-shop formats and product sets, consistently realizing a 45% ROI.
• Planned and executed all aspects of Pakistan's telecoms trade shows & exhibitions from vendor relations, booth design and setup product selection, package and shipment.
• Identified & initiated regional & nationwide campaigns that are critical to achieve the desired brand positioning, sales & revenue
• Developed wholesale & franchise network; introducing new Sales Avenue and penetrated into remote suburb areas.
• Developed new businesses through initiating new contracts, referral program, customer loyalty initiatives and actively looking for any other opportunity.
• Responsible for key account management.
• Responsible for revenue growth of key corporate account.
• Maintained customer accounts through interfacing with various internal departments of Customer in meeting service commitments, contract management, and day-to-day sales inquiries
• Presented a lot of new products to big national & multinational organizations
• Provided customized solutions to banks and organizations with multiple nationwide offices.
• Conducted quality issue surveys and find the solutions with the help of engineering department
• Increased the revenue from PKR 0.8million to PKR 14 million.
Its a UK Advance PGD in Information System.
September 1994 – September 1996 Government College Lahore, PK Certificate of Merit – Micro Economics & Econometrics