IT Specialist
Caribou Coffee
Total years of experience :14 years, 6 months
Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.
Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.
Configure, Installation Cisco Routers, Switches.
Maintain LAN/WAN of company.
Expertise in troubleshooting and configuring Cisco Routers.
Extensive knowledge in subnetting. Design, calculate and apply subnet masks. Have depth knowledge in VLSM and CIDR.
Possess in depth knowledge of Routing protocols such as RIP, IGRP, EIGRP, OSPF. WAN protocols such as PPP, HDLC, Frame Relay, Switching protocols (STP & VTP, standards including TCP/IP, Ethernet, and DHCP)
Configure, verify and troubleshoot Vlan inter-Vlan routing.
Configure, apply, monitor and troubleshoot Access control lists network address translation(NAT) and Vpn.
installing, supporting and maintaining new server hardware and software infrastructure;
· managing email, anti-spam and virus protection;
· setting up user accounts, permissions and passwords;
· monitoring network usage;
· ensuring the most cost-effective and efficient use of servers;
· suggesting and providing IT solutions to business and management problems;
· ensuring that all IT equipment complies with industry standards;
· analysing and resolving faults, ranging from a major system crash to a forgotten password;
· undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
· providing training and technical support for users with varying levels of IT knowledge and competence;
· supervising other staff, such as help-desk technicians;
· working closely with other departments/organisations and collaborating with other IT staff;
· planning and implementing future IT developments and undertaking project work;
· managing the website and keeping internal networks running;
· monitoring the use of the web by employees.