Team Leader
TK Maxx
Total years of experience :4 years, 9 Months
Creating and executing weekly plans as per head office instructions.
Identifying resources needed and assigns individual responsibilities.
Managing day-to-day operations on the floor.
Reviewing deliverables prepared by team before passing to customers.
Identifying the pricing models inside the store.
Preparing for engagement reviews and quality assurance procedures.
Ensuring daily documents are complete, current, and stored appropriately.
Closing of store and handling all the cash.
Tracking and reporting team hours and expenses on a weekly basis.
Managing pay roll.
Dealing with daily customers complaints and resolving them.
Managing day-to-day customer interaction.
Setting and manages customer expectations.
Suggesting areas for improvement in internal processes along with possible solutions.
Leading internal teams/task forces
Approving team members' time and expense reports in a conscientious and timely manner
. Reviewing the status reports of team members and addresses issues as appropriate.
Complying with and helps to enforce standard policies and procedures.
Challenging others to develop as leaders while serving as a role model and mentor.
Managing the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
Inspiring coworkers to attain goals and pursue excellence.
Work as a sale officer to achieve weekly basis targets given by the company.
Calling to retailers and taking orders on weekly, monthly basis and making sure to deliver goods on time.
Handling payment and preparing daily report.
Handling customer complaints and providing solution.
Look after the overall market situation.
Making market survey to give new dealerships to retailers
Worked in the Human Resources Department where responsibilities included:
o Maintaining the database of all the employees.
o Providing them counselling whenever needed.
o Taking initial interviews of low level employees.
Managing and implementing the attendance system
Activities
Entering receipts and ensuring the monies are reconciled with the internal system and banked daily.
Posting and monitoring cheques.
Assisted with the processing of Purchase Invoices on a weekly basis ensuring that they are matched with appropriate Purchase Order or other evidence and entered onto the accounts system.
Assisted with the processing of Sales Invoices on a daily basis ensuring that they are dispatched.
Assisted with the processing of manual cheque payments and ensuring they are properly authorized.
Processed all direct payments and receipts appearing on the company's bank statements on a daily basis
Reconciled bank account with bank statements on a weekly basis.
Ensured that an MS Excel spreadsheet record of petty cash receipts and payments is updated on a weekly basis