IT Technical support Specialist
raqmiyat
Total years of experience :4 years, 10 months
Giving 1 Level end user support as on site and remote location all the UAE branches.
Log incident in service desk with categorize priorities.
Monitoring desktop, Laptops & server health for batter performance.
Hand one experience in Cisco & Avaya call manager managing
Maintaining E-Archival System from file net for documentation.
Support for Oracles E-Business Suite 11i ERP for finance dep’t user.
Creating standard server build, Knowledge of Microsoft Lync server and client 2007/2010.
Supporting to windows Operating XP, Win 7 & Win 8.
Troubleshooting Active Directory replication problems.
Working on BMC Remedy Application for logging incident and calls.
Work in SLA (service level agreement), incident management, problem management, user management, change management.
Monitoring finger print machine for user time attendance.
Active Directory users and groups management.
Handling SCCM 2007 to 2012 Server for remote help & software package deployment for End user.
Configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
Prepared customized images for the desktop and tested them prior to the implementation.
Provided second line support to the customers for all desktop related problems.
Answered all customer queries for desktop and provided them technical assistance and ensured satisfaction.
Handling Microsoft Forefront server to check all organization system antivirus updates.
Verified the smooth functioning of the desktop function and performed various tests and evaluated its working.
Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.
Creating standard server build.
Updating servers with latest service packs and hot fixes.
Troubleshooting Active Directory replication problems.
Creating standard process for group policy deployment.
Active Directory users and groups management.
Configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
Prepared customized images for the desktop and tested them prior to the implementation.
Provided second line support to the customers for all desktop related problems..
Answered all customer queries for desktop and provided them technical assistance and ensured satisfaction.
Remote administration of servers for any problem across Fidelity offices related to Microsoft Windows operating system.
Updated all systems with the current antivirus software to protect it from all threats
Preparing monthly work status report and updating technology specific documents
Coordinated with unit managers and designed and implemented various business plans.
Maintains passwords, data integrity and file system security for the desktop environment.
Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request.
Prepared and deployed the software distribution packages for various applications.
Scheduled test plans for all software applications and installed patches on the desktops.
Performed debug procedures on the desktop and ensured that there were no errors.
Documented all the technical reports and records for the support procedures performed.
Trainig for MCSE, CCNA, MS Exchange 2007, Active Directory
