Talal Bahafi, Head - Business Development

Talal Bahafi

Head - Business Development

Wataniya Insurance Company

Location
Saudi Arabia - Jeddah
Education
Master's degree, MBA
Experience
20 years, 6 months

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Work Experience

Total years of experience :20 years, 6 months

Head - Business Development at Wataniya Insurance Company
  • Saudi Arabia - Jeddah
  • My current job since February 2014

 Contribute to the development and refinement of Wataniya vision and strategy
 Liaise with other executive heads on the implementation of the company’s strategic and operational plans
 Managing the overall business development function including: Marketing, Competitors & Market Analysis, Service delivery management.
 Identify new revenue-generation opportunities that enhance and promote Wataniya Mission and Vission

Regional Business Development at Alinma Tokio Marine Insurance Company
  • Saudi Arabia - Jeddah
  • July 2012 to January 2014

Setting up and establish region operation including Sales, Underwriting, and Claims
 Managed insurance product portfolio; developed strategies and processes to increase market share, revenue streams and overall profitability across target segments
 Ensures customer service standard (after-sales) is in line with company’s guidelines and market expectations

Regional Manager at Walaa Insurance Company
  • Saudi Arabia - Jeddah
  • August 2010 to June 2012

Lead and Manage region operation including Sales (Direct & Brokers), Underwriting, and Claims
 Managed insurance product portfolio; developed strategies and processes to increase market share, revenue streams and overall profitability across target segments
 Ensures customer service standard (after-sales) is in line with company’s guidelines and market expectations

Insurance Project Manager at National Commercial Bank
  • Saudi Arabia
  • July 2007 to July 2010

The bank is the Kingdom's first bank and was established in 1953. It is the largest bank in terms of capital both in Saudi Arabia and in the Middle East with a paid-up capital of USD 1, 600 million.

Designation Chronology :
• Jun '07 - Present :
Insurance Product Manager.
• Mar '05 - May '07
Performance Compensation Manager.
• Jan ’05 - Mar ‘05
Payroll Sales Support Officer.

Responsibilities :
• Managing the insurance product portfolio, developing strategies and processes in order to enhance market share, category penetration, revenue streams and overall profitability across target segments.
• Assuming responsibilities for profitability of branch operations and ensuring that all risks written were in line with the company's policies and risk appetite.
• Monitoring class wise performance on various lines of insurance and devising strategies to revive profitability in classes having adverse claims experience.
• Evaluating the merits of various insurance products, gathering and assessing background information in addition to negotiating terms with policyholders and their brokers, simultaneously ensuring that premiums were competitive enough to sustain continual growth and profitability for the branch.
• Developing new products, reviewing and enhancing existing ones while ensuring full compliance of all products with Islamic Sharia norms and laws
• Identifying and addressing customer needs and expectations, taking stock of and resolving customer complaints and coordinating resources of various units to ensure successful launches of products.

Performance Compensation Manager at National Commercial Bank
  • Saudi Arabia - Jeddah
  • January 2005 to March 2010

Achievements :
• Developed and designed the Reward and Recognition Program.
• Designed and implemented an incentive pay scheme for all branch employees depending on their sales and their BSC ratings.
• Member of Smart target distribution team for all NCB branch employees.
• Team Leader for Telesales Incentive Scheme.

Responsibilities :
• Managed performance of entire team through Balanced Score Card methodology, devised sales incentives, set targets and performed capacity planning for all network employees.
• Assisted organization in meeting performance targets through effective strategy implementation and rendered expertise in team facilitation and process improvement towards optimizing deliverables.
• Designed and applied methods to understand the organizational culture and helped the optimization of various critical functions in the organization to achieve specific performance objectives.
• Researched and recommended methods for optimization, utilized latest technologies and re-engineered the design of the working environment to enhance organizational performance.
• Developed BSC KPI's, formulated budgets for sales incentives and devised sales incentive strategy on the basis of relationships with client rather than single product focus.

Payroll Sales Support Officer at National Commercial Bank
  • Saudi Arabia
  • January 2005 to March 2005

Responsibilities :
• Developed plans and programs to manage payroll accounts and expand the bank's current base in order to generate and increase revenues from payroll services.
• Managed cost models to boost NCB's share and profitability from the sector, approved and increased the number of targeted employers and employees Kingdom-wide.
• Leveraged relationships on contact with the organization's key staff to obtain potential customers information and opened sales locations at the employer’s sites in order to maximize revenue sources.
• Handled employer complaints and queries and recommended special payroll offers to companies in addition to measuring business and service standards to continuously improve performance in an evolving market.

Field Engineer at Schlumberger
  • Saudi Arabia
  • September 2003 to January 2005

The company is among the world's leading oil conglomerates with offices worldwide.

Achievements :
• Managed to drill more than 25 locations around Saudi Arabia in addition more than 40 employees from different nationalities.
• Requested and highly sought after by ARAMCO for rendering expertise at most of their drilling locations.
• Drilled at more than 25 locations with only one tool failure and was rewarded for the same by the company by means of a promotion.

Responsibilities :
• Managed and monitored all operations at various drilling locations throughout the Kingdom.
• Scheduled activities and calibrated work process and flow charts inducating allocation of work, managed projects assigned and coordinated all efforts of the employees at the drilling location.
• Performed routine maintenance work for tools checked, maintained and oversaw activities pertinent to inventory management before going to and at the drilling location.
• Advised client on the various technicalities involved in carrying out drilling operations, estimated resources and disposal and optimized processes to deliver output within promised deadlines and budgetary parameters.

Other Relevant Experience
Jul '01- Jul '02 :
Intern, Saudi Arabian Airlines, Jeddah
Achievements :

• Managed to complete 25% of the 6-Sigma project for the company.
• Helped in investigating the problems and resolving issues present within the organization.
• Compiled data necessary for the completion of project requirements.

Responsibilities :
• Worked on the 6-Sigma project with the maintenance manager, assisted in setting airplanes maintenance schedule.
• Managed store inventory and ensured proper logs are maintained for each consignment going in and out.

Jan '97 - Jan '00
Customer Service Executive, National Commercial Bank, Jeddah
Responsibilities :

• Catered to customers and their needs from a banking perspective.
• Was in charge of the Visa card customers.

Education

Master's degree, MBA
  • at London Business School
  • July 2014
Diploma, Cert CII
  • at Chartered Insurance Institute
  • June 2010
Diploma, Personal Development
  • at Various
  • December 2008

Key Professional Certifications : • Certified Management Accountant (CMA), Institute of Management Accountants - (On Going) • CISCO Sales Associate (CSA) • Diploma in NLP and Hypnosis, American Board Training Courses : • Effective Coaching and Delegation, NCB • Project Management – Preparation for CAPM, SUKAD Institute • The Six Steps for Motivation, by Dr. Othman Ba-othman, Izdihar Institute Schlumberger : • Technical Engineering & Client Communication, UK Safety & First Aid.

Master's degree, Human Resources Management
  • at American University of London
  • March 2005

Highlight : • Secured a GPA of 4 on 4

Bachelor's degree, Industrial Systems Engineering
  • at King Fahd University for Petroleum & Minerals
  • August 2003

Highlights : • Secured GPA of 3.1 on 4 • Awarded for the Best Summer Training Project for 2003.

Specialties & Skills

Exploration
Capital
Optimization
Insurance
Business Development, Product Management,Sales & Marketing,Payroll Management,Performance Management
Organization Design & Restructuring, Process Improvement,Six Sigma,Oil Exploration & Drilling
Human Capital Development, Benchmarking, Manpower Assessment, Mentoring
Communication & Interpersonal Networking, Team Building, Leadership, Group Dynamics, Synergy
IT Related Skills(MS Office Suite & Internet)

Languages

Arabic
Expert
English
Expert