Telesales Account Manager
DHL Express
Total des années d'expérience :27 years, 2 Mois
Responsible for developing and achieving revenue and profit contribution from new customers. Ensure clients receive the highest levels of service from DHL Network, using a consultative selling approach and follow DHL Global Sales process.
Achieved both revenue monthly target and new business target by working on existing clients and signing new agreements for potential clients. An average of 100, 000$ is my monthly revenue target.
The key challenge of this job is to effectively manage yourself and other resources to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs.
Dealing with a wide range of nationalities inside and outside the company that require understanding and accommodating the cultural differences that exist. Thus, being an advocate for the Telesales Channel within DHL and being the advocate for DHL to the customer.
Handling major Key accounts of DHL by working on their cases, managing their reports, coordinating within departments and DHL global network, handling key customer complaints & having full global knowledge in the express shipping industry.
Working on cases and solving issues related to transit time, lost shipments, bad addresses, customs and many more. Handling customer complaints in the most efficient way possible ensuring that customer satisfaction was not compromised while meeting my ’Key Performance Indicators’.
Provide a high level of customer service and professionalism taking into account that all DHL customers have an express requirement and are looking for immediate action.
Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, customs paperwork requirements, packing, accounting and sales enquiries with confidence at all times.
Promote and sell DHL’s value added services such as Insurance, Import Express and participate in the sales lead program to contribute to the country revenue
Customer Service activities, Public relations and follow-up with clients.
Administration and carrying out purchases for the Center.
To be personally responsible for the cash register of the center. (Invoicing, Collections, Bank reconciliation and other Bank activities).
Preparing Staff payroll.
Preparing all the necessary statistical & administrative reports.
Adhering to the global Wall Street policies and programs to meet set standards.
Sales and market study (Both local and international markets) with emphasis in assisting our customer’s needs relocating in or out of Lebanon.
- Business development: Successfully signed up several major embassies and companies to use Orbit moving services.
*Training at Orbit Int’l Forwarders S.A.R.L in Sales & Marketing. Summer 1999
*Assistant to Ms. Joyce Atwi: Secretary of the LAU Business School
Assisting the Library Technician as a financial aid student
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